As fas as I'm aware, the Dell OEM operating system discs have always been good for one Dell machine at a time, if not even for a specific Dell machine. Since XP, OEM Windows discs take a snapshot of the hardware config of the machine it is installed upon for the first time....mainly the motherboard and hard discs. It will allow for a couple of key hardware changes before the software gets suspicious that it is actually a different machine - but if the hardware config changes drastically, or certainly the motherboard changes, it will not let you install again. At this point, the customer usually phones up Microsoft and tells them they simply had hardware failures and had to replace these components, and the person on the phone will unlock it for use again...on *that* particular machine.
However, this has only been what I've been told.....I've never actually tried putting on a Dell OS to another brand machine, let alone another Dell, but I have heard this from the kind of people who know their stuff, so I'd be surprised if it wasn't true.
My estimated shipping date, having ordered on 22nd October, was 15th November (this was the 3rd estimated date I've had), since then it has changed to show plain and simple 'ordered'.
Have you had a debit on your card yet? I have the same situation as you and have tried to contact Dell, but all I get is an automated response with my question in it and no answer. It seems as if the upgrades are being shipped in a very unfair manner, as people who ordered way after us seem to have already got theirs. Have you had any emails from Dell at all, as I have had nothing.
Have you had a debit on your card yet? I have the same situation as you and have tried to contact Dell, but all I get is an automated response with my question in it and no answer. It seems as if the upgrades are being shipped in a very unfair manner, as people who ordered way after us seem to have already got theirs. Have you had any emails from Dell at all, as I have had nothing.
Just to update ............ My DVD is being shipped today :emotion-1:
Fingers crossed it arrives within a week, and in one piece.
I need a drink to celebrate :emotion-22:
There IS still hope, fellow early orderers.
Update: I have a tracking number, which now shows on UPS tracking system,
My issues is that when I upgraded to Win 7, it wiped out my McAfee software (which was a free 15 month activation). I can find NOTHING on how to get the software and 15 month subscription back!?? Anyone?
Arggghhh, well the shipment date came and went and then the shipment date vanishes, that was last week. I have sent four emails to dell and keep getting the same old useless automated reply.
"Thank you for contacting the Dell™ | Windows® 7 Option Upgrade Customer Care Team.
Due to the overwhelming response for the WIN7 program, the orders are being sent on a first come first serve basis. The approximate delivery time frame currently is 2-4 weeks, which will keep changing based on their location and availability. When the item ships, an email will be sent to the end user providing them their shipment information.
Kind regards,
Dell™ | Windows® 7 Option Upgrade Customer Care Team"
I know this email is a lie. A colleage bought a dell desktop and registered for his upgrage two weeks after I did. He recieved his upgrade a week ago. I have come to the conclusion that dell are totaly useless. My studio 15 came with migrane inducing screen flicker. This took hours on the phone, loads of emails (which remained unanswered for days) and two engeneers visits to fix. It took them from the 14th of September untill the 9th of november to fix that one, and they wanted me to pay for the privelage. Now this! I wonder how many return customers dell gets? if my experiance is anything to go by, not many!
Rant over, Ill go back to beating my head against a brick wall, it will proberbly be more usefull than emailing dell about my upgrade.
My neighbour, who ordered a day after I did, received his Windows 7 last week. However, he just received today ANOTHER copy !!! How is this possible, when we are all still waiting?! I still can't believe it...
And, after reading about the OEM, I wonder.... wouldn't it be possible for me to use one of his Windows 7 upgrades?
Also, is it possible that the laptop or desktop order which permitted the update program defines the delay? My order was a Studio XPS 13, for which I waited 2 months, and now I am still waiting for my Windows 7. However, my neighbour ordered a Studio 14z, received his laptop in two weeks, a got his Windows 7 in 2 weeks. Is this possible? What was your computer order in the first place?
Btw, Still no estimated shipping date... DELL-Jesse L, can you help us, or give us any information on these anomalies?
I guess if we didn't laugh, we'd be crying in these frustrating situations. I'm guessing it's a "no go" on upgrading to Win 7 with some one else' kit, but I could be wrong (So why didn't he just say "I don't know?") ... good question.
I hate that others are having difficulties, however, In any event, as I have had good experiences with Dell (this is my third Dell, a Studio XPS 9000) I have nothing but good things to say!
Still no estimated shipping date... DELL-Jesse L, can you help us, or give us any information on these anomalies?
I now have a new estimated shipping date - 27th November! So ordered on 21st October and now 5 weeks estimate. What are the chances of this date disappearing again and being put even further back. This is becoming laughable from a major corporation.
I ordered on the 22nd October, and my original shipping date was 29th October. Then it changed to the 11th November I think, and now it has changed to the 27th of November. This is getting ridiculous. I paid the £15 for my 'free' copy of Windows 7, and I didn't expect to be jerked around like this by a major company.
edit: Just got an email saying it's been shipped. It's taken a month, which is far too long, but at least it has been done.
I wish someone could just drop one of these in the mail for me manually. When I placed the order about 4 weeks ago, I originally had an Estimated Ship Date (ESD) of a few days, then it was switched to the 15th. The 15th has come and gone and I still do not have a Win7 upgrade disc... Now, the ESD has pushed back *again* to December 9th.
This is my first experience buying from Dell and one of the main reasons I chose them was because of the Win7 upgrade offer. I'm pretty disappointed that I've been delayed several times already. I really love my Dell laptop but can't help but feel that I've been let down by Dell because of this. A quick resolution would be hugely appreciated.
I'm also trying to be patient but it's getting hard.
I wish someone could just drop one of these in the mail for me manually or set up a download link for us. When I placed the order about 4 weeks ago, I was given an Estimated Ship Date (ESD) of a only few days. I got very excited and expected things to go smooth. To my surprise, the ESD was then swtched to November 15th. The 15th has come and gone and I still do not have a Win7 upgrade disc... Now, the ESD has pushed back *again* to December 9th.
This is my first experience buying from Dell and one of the main reasons I chose them was because of the Win7 upgrade offer. I'm pretty disappointed that I've been delayed several times already. I really love my Dell laptop but can't help but feel that I've been let down by Dell because of this. A quick resolution would be hugely appreciated.
I trust that Dell will take care of us, just hopefully sooner than later.
After grumbling on this thread a few times my order is now dispached! coincidence? my advice to anyone waiting for an upgrade is to wright nasty things about dell on this forum!
It is interesting, I got my Dell DVD on Nov. 22, last time I check my order status, it said the estimated delivery date was Dec. 4. I guess I am lucky here. It took me more than 5 hours (2 phone calls, 2 email request and 1 live chat) to get my Dell order placed.
However, on my other computer (Acer), it took me 5 minutes to clear the order and I got the DVD early Nov.
I will seriously give it a second thought next time when buying a computer.
This service is appalling. I hope Dell realise they are losing customers every day they delay these copies of Windows 7. Note to Dell: we will not come back after being treated like this.
Originally my shipment date was 3rd November, then changed to 10th November, then disappeared. After emailing them, I got a reply a few weeks later saying 'I have checked on the progress of your Dell order # DELL ### and the estimated shipping date for the windows 7 cd is 9th Dec 2009'. OK, fine I thought. I can live with that. Then I logon yesterday and I don't believe it, it's changed again- to the 16th December.
Is this going to go on forever Dell? Or are you going to ship my copy of Windows 7? And perhaps waive the £15 charge if you want any hope of getting me to buy from Dell in the future?
slitheen
36 Posts
0
November 17th, 2009 17:00
As fas as I'm aware, the Dell OEM operating system discs have always been good for one Dell machine at a time, if not even for a specific Dell machine. Since XP, OEM Windows discs take a snapshot of the hardware config of the machine it is installed upon for the first time....mainly the motherboard and hard discs. It will allow for a couple of key hardware changes before the software gets suspicious that it is actually a different machine - but if the hardware config changes drastically, or certainly the motherboard changes, it will not let you install again. At this point, the customer usually phones up Microsoft and tells them they simply had hardware failures and had to replace these components, and the person on the phone will unlock it for use again...on *that* particular machine.
However, this has only been what I've been told.....I've never actually tried putting on a Dell OS to another brand machine, let alone another Dell, but I have heard this from the kind of people who know their stuff, so I'd be surprised if it wasn't true.
John35028
4 Posts
0
November 18th, 2009 02:00
Have you had a debit on your card yet? I have the same situation as you and have tried to contact Dell, but all I get is an automated response with my question in it and no answer. It seems as if the upgrades are being shipped in a very unfair manner, as people who ordered way after us seem to have already got theirs. Have you had any emails from Dell at all, as I have had nothing.
JinglemanMike
18 Posts
0
November 18th, 2009 04:00
Just to update ............ My DVD is being shipped today :emotion-1:
Fingers crossed it arrives within a week, and in one piece.
I need a drink to celebrate :emotion-22:
There IS still hope, fellow early orderers.
Update: I have a tracking number, which now shows on UPS tracking system,
DigitalTexas
4 Posts
0
November 18th, 2009 06:00
Registered when I received my new Sell ... got the email from Dell same day, received Win 7 upgrade kit about 1.5 weeks.
DigitalTexas
4 Posts
0
November 18th, 2009 06:00
My issues is that when I upgraded to Win 7, it wiped out my McAfee software (which was a free 15 month activation). I can find NOTHING on how to get the software and 15 month subscription back!?? Anyone?
Thanks in advance!
sinfulsam
5 Posts
0
November 18th, 2009 08:00
Ok, Time for a rant
Arggghhh, well the shipment date came and went and then the shipment date vanishes, that was last week. I have sent four emails to dell and keep getting the same old useless automated reply.
"Thank you for contacting the Dell™ | Windows® 7 Option Upgrade Customer Care Team.
Due to the overwhelming response for the WIN7 program, the orders are being sent on a first come first serve basis.
The approximate delivery time frame currently is 2-4 weeks, which will keep changing based on their location and availability.
When the item ships, an email will be sent to the end user providing them their shipment information.
Kind regards,
Dell™ | Windows® 7 Option Upgrade Customer Care Team"
I know this email is a lie. A colleage bought a dell desktop and registered for his upgrage two weeks after I did. He recieved his upgrade a week ago. I have come to the conclusion that dell are totaly useless. My studio 15 came with migrane inducing screen flicker. This took hours on the phone, loads of emails (which remained unanswered for days) and two engeneers visits to fix. It took them from the 14th of September untill the 9th of november to fix that one, and they wanted me to pay for the privelage. Now this! I wonder how many return customers dell gets? if my experiance is anything to go by, not many!
Rant over, Ill go back to beating my head against a brick wall, it will proberbly be more usefull than emailing dell about my upgrade.
Moxygen
2 Posts
0
November 18th, 2009 15:00
Funny (true) story :
My neighbour, who ordered a day after I did, received his Windows 7 last week. However, he just received today ANOTHER copy !!! How is this possible, when we are all still waiting?! I still can't believe it...
And, after reading about the OEM, I wonder.... wouldn't it be possible for me to use one of his Windows 7 upgrades?
Also, is it possible that the laptop or desktop order which permitted the update program defines the delay? My order was a Studio XPS 13, for which I waited 2 months, and now I am still waiting for my Windows 7. However, my neighbour ordered a Studio 14z, received his laptop in two weeks, a got his Windows 7 in 2 weeks. Is this possible? What was your computer order in the first place?
Btw, Still no estimated shipping date... DELL-Jesse L, can you help us, or give us any information on these anomalies?
DigitalTexas
4 Posts
0
November 18th, 2009 15:00
I guess if we didn't laugh, we'd be crying in these frustrating situations. I'm guessing it's a "no go" on upgrading to Win 7 with some one else' kit, but I could be wrong (So why didn't he just say "I don't know?") ... good question.
I hate that others are having difficulties, however, In any event, as I have had good experiences with Dell (this is my third Dell, a Studio XPS 9000) I have nothing but good things to say!
Best wishes all ...
John35028
4 Posts
0
November 19th, 2009 09:00
I now have a new estimated shipping date - 27th November! So ordered on 21st October and now 5 weeks estimate. What are the chances of this date disappearing again and being put even further back. This is becoming laughable from a major corporation.
Nucky
2 Posts
0
November 20th, 2009 09:00
I ordered on the 22nd October, and my original shipping date was 29th October. Then it changed to the 11th November I think, and now it has changed to the 27th of November. This is getting ridiculous. I paid the £15 for my 'free' copy of Windows 7, and I didn't expect to be jerked around like this by a major company.
edit: Just got an email saying it's been shipped. It's taken a month, which is far too long, but at least it has been done.
widecast
2 Posts
0
November 23rd, 2009 18:00
I wish someone could just drop one of these in the mail for me manually. When I placed the order about 4 weeks ago, I originally had an Estimated Ship Date (ESD) of a few days, then it was switched to the 15th. The 15th has come and gone and I still do not have a Win7 upgrade disc... Now, the ESD has pushed back *again* to December 9th.
This is my first experience buying from Dell and one of the main reasons I chose them was because of the Win7 upgrade offer. I'm pretty disappointed that I've been delayed several times already. I really love my Dell laptop but can't help but feel that I've been let down by Dell because of this. A quick resolution would be hugely appreciated.
widecast
2 Posts
0
November 23rd, 2009 18:00
I'm also trying to be patient but it's getting hard.
I wish someone could just drop one of these in the mail for me manually or set up a download link for us. When I placed the order about 4 weeks ago, I was given an Estimated Ship Date (ESD) of a only few days. I got very excited and expected things to go smooth. To my surprise, the ESD was then swtched to November 15th. The 15th has come and gone and I still do not have a Win7 upgrade disc... Now, the ESD has pushed back *again* to December 9th.
This is my first experience buying from Dell and one of the main reasons I chose them was because of the Win7 upgrade offer. I'm pretty disappointed that I've been delayed several times already. I really love my Dell laptop but can't help but feel that I've been let down by Dell because of this. A quick resolution would be hugely appreciated.
I trust that Dell will take care of us, just hopefully sooner than later.
sinfulsam
5 Posts
0
November 24th, 2009 00:00
After grumbling on this thread a few times my order is now dispached! coincidence? my advice to anyone waiting for an upgrade is to wright nasty things about dell on this forum!
xli8320
3 Posts
0
November 24th, 2009 21:00
It is interesting, I got my Dell DVD on Nov. 22, last time I check my order status, it said the estimated delivery date was Dec. 4. I guess I am lucky here. It took me more than 5 hours (2 phone calls, 2 email request and 1 live chat) to get my Dell order placed.
However, on my other computer (Acer), it took me 5 minutes to clear the order and I got the DVD early Nov.
I will seriously give it a second thought next time when buying a computer.
Wish everyone good luck dealing with Dell.
alduncan
12 Posts
0
December 9th, 2009 01:00
This service is appalling. I hope Dell realise they are losing customers every day they delay these copies of Windows 7. Note to Dell: we will not come back after being treated like this.
Originally my shipment date was 3rd November, then changed to 10th November, then disappeared. After emailing them, I got a reply a few weeks later saying 'I have checked on the progress of your Dell order # DELL ### and the estimated shipping date for the windows 7 cd is 9th Dec 2009'. OK, fine I thought. I can live with that. Then I logon yesterday and I don't believe it, it's changed again- to the 16th December.
Is this going to go on forever Dell? Or are you going to ship my copy of Windows 7? And perhaps waive the £15 charge if you want any hope of getting me to buy from Dell in the future?