I continue to wait, with the shipment date changing every week. Have sent several emails, with some innocuous apologies about how they are experiencing delays. And the last one suggested that the reason for the changing dates was because they come from UPS not themselves.
That's right Dell, pass the buck why don't you. You CHOSE to use UPS! If they are so useless, then change courier as they are not giving the service which you require from them. But don't just pass the buck onto them. It is ultimately YOUR responsibility Dell, to ensure these things are shipped on time. And you are the ones who will pay the price as your customers will not come back.
My response isn't much help, but maybe I can help with a few sympathetic words? I continue to feel bad for all of you who are having such difficult times with Dell. There exists some obvious quality control issues, as my Win 7 upgrade order was processed and shipped as promised! I really hope this works out for you folks, I know how frustrating it can be to feel like a pebble in the ocean.
I continue to wait, with the shipment date changing every week. Have sent several emails, with some innocuous apologies about how they are experiencing delays. And the last one suggested that the reason for the changing dates was because they come from UPS not themselves.
That's right Dell, pass the buck why don't you. You CHOSE to use UPS! If they are so useless, then change courier as they are not giving the service which you require from them. But don't just pass the buck onto them. It is ultimately YOUR responsibility Dell, to ensure these things are shipped on time. And you are the ones who will pay the price as your customers will not come back.
Dell's behaviour to customers continues to be unbelievably poor. 11th of Jan, still no sign of my copy of Windows 7 and now my status has no date at all but says 'On hold'. Awful, absolutely awful. I will never buy from Dell again.
alduncan
12 Posts
0
December 15th, 2009 06:00
I continue to wait, with the shipment date changing every week. Have sent several emails, with some innocuous apologies about how they are experiencing delays. And the last one suggested that the reason for the changing dates was because they come from UPS not themselves.
That's right Dell, pass the buck why don't you. You CHOSE to use UPS! If they are so useless, then change courier as they are not giving the service which you require from them. But don't just pass the buck onto them. It is ultimately YOUR responsibility Dell, to ensure these things are shipped on time. And you are the ones who will pay the price as your customers will not come back.
DigitalTexas
4 Posts
0
December 15th, 2009 07:00
My response isn't much help, but maybe I can help with a few sympathetic words? I continue to feel bad for all of you who are having such difficult times with Dell. There exists some obvious quality control issues, as my Win 7 upgrade order was processed and shipped as promised! I really hope this works out for you folks, I know how frustrating it can be to feel like a pebble in the ocean.
alduncan
12 Posts
0
January 11th, 2010 01:00
Dell's behaviour to customers continues to be unbelievably poor. 11th of Jan, still no sign of my copy of Windows 7 and now my status has no date at all but says 'On hold'. Awful, absolutely awful. I will never buy from Dell again.