Thank you MAXD for your help. I am new to WIN XP. Have been using Win ME and 98SE for some time and am fairly computer literate. I will attempt to answer your questions.
Computer is Dell dlmension 4100, 40g HD, 512m ram, Sony CD-RW, DVD ROM. Epson C40UX printer. Have spybot & ad-aware.
1. Cannot find "watchdog folder". Have watchdogsystem file in c:\win\system32 folder. (not readable)
2. Yes recent Win XP install (last week)
3. No BIOS upgrade ever. (original ver. A7)
4. XP version SP1. No M/S updates of any kind yet.
5. Changes made : added printer,spyware removal programs, back up file folder copied from b\u CD. No Easy CD creator.added yet. Under stand this is a potential problem with XP.
7. Cannot find event viewer. Found event viewerlog.dll (unreadable)
8. Do not have"memtest86" have run Dell mem test successfully.
9. Ran ad-aware & removed spyware but no help for shutdown prob.
This may be of some importance. I ran a system restore recently back to the day that XP was installed and shutdown works fine. There are other minor things that do not work with this restore time. We connected to internet the next day (SBCYAHOO) after XP install using their browser, but shut down problem was present before internet connection was initiated.
For the Event Viewer go to Start|Run and enter: eventvwr.msc
Look for "Errors" in Applications and System.
To be able to read the Watchdog folder go to Start|Run and enter: control folders
Under the "View" tab check these 2 items:
"Display the contents of hidden folders" and
"Show hidden files and folders"
*Uncheck* "Hide protected operating system files".
Hit "Apply" and "Ok".
Tip: ctl/alt/del should bring up the Task Manager; next time it hangs on shutdown see if there's any apps or services that are "Not Responding". There may be an option to shutdown and/or restart from the Task Manager as well. May we useful til you get this fixed.
Some questions:
Did your installation include the formatting of the drive(aka a clean install) or not (aka an upgrade) ? If it was an upgrade I will suggest right now that you for get this problem-it'll be one of many-update the BIOS and do a clean install with NTFS file system option. Then install SP2 immediately. Then your drivers starting with the video driver.
If you did do a clean install are all the peripheral drivers xp-compatible ? ; you can find them on the dell site.
Do you have any redundant (or unnecessary sw installed, eg GoBack) security software installed ? (eg the Windows firewall and/or a virus scanner plus SBC security sw).
You mentioned something about a backup file; I do know that the backup on Millenium is not compatible with the backup on XP. Don't know how relevant that could be.
Hope you are still following this thread. Sorry havent returned sooner. Been busy.
Answers to last questions:
1. Initial install was a clean install with NTFS fat.
2. Found and viewed event viewer. Many errors during past days sessions. Todays session indicated only one. Application warning " Windows product application". He has not activated his Win XP as yet with MS. System errors files indicate consistent DCHP errors. This has to do with his router IP address being denied. Dont know why. His internet and other network computer, which has Win 98se all talk to the XP system with no problem.
3. Still cannot find "Watchdog folder" with all files and folders present.
4 The backup files I speak of are files he copies to a cd-rw periodically for saving. This is not through the normal backup program. Just loaded by the drop/drag method. These appear normal after being copied to the XP HD.
5 No secondary software or anti virus programs installed.
What ever is causing the shut down problem must be somthing that was installed after the initial install. As I stated earlier I restored the system to the date of the initial XP install and shut down is normal. Dont know what it could be. I have removed most of non essential things but no help.
Have not added much. All of his ,video, sound, network card drivers were loaded during initial install through P& P.
Since he doesn't have much on it I would install the latest BIOS and do a clean install (NTFS).
- I would run the Compatibility option off the XP cd; (not sure if it will run on XP installation.)
-in Device Manager, expand the USB controller and see if there is any listing of "Unknown".
-did you uninstall, reboot, reinstall any drivers, specifically printer ?
-use Task Manager (ctrl/alt/del): any processes "not responding" OR services consuming much cpu % ? If so, "End Process" on it and see if shutdown completes. Also, try shutting down with Task Manager.
maxd
2 Intern
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2.4K Posts
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May 23rd, 2005 18:00
delta dart
102 Posts
0
May 23rd, 2005 22:00
No yellow exclamation marks on any devices in device Mgr. Thanks for reply.Any other suggestions?
Russ
maxd
2 Intern
•
2.4K Posts
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May 24th, 2005 03:00
delta dart
102 Posts
0
May 24th, 2005 18:00
Thank you MAXD for your help. I am new to WIN XP. Have been using Win ME and 98SE for some time and am fairly computer literate. I will attempt to answer your questions.
Computer is Dell dlmension 4100, 40g HD, 512m ram, Sony CD-RW, DVD ROM. Epson C40UX printer. Have spybot & ad-aware.
1. Cannot find "watchdog folder". Have watchdogsystem file in c:\win\system32 folder. (not readable)
2. Yes recent Win XP install (last week)
3. No BIOS upgrade ever. (original ver. A7)
4. XP version SP1. No M/S updates of any kind yet.
5. Changes made : added printer,spyware removal programs, back up file folder copied from b\u CD. No Easy CD creator.added yet. Under stand this is a potential problem with XP.
7. Cannot find event viewer. Found event viewerlog.dll (unreadable)
8. Do not have"memtest86" have run Dell mem test successfully.
9. Ran ad-aware & removed spyware but no help for shutdown prob.
This may be of some importance. I ran a system restore recently back to the day that XP was installed and shutdown works fine. There are other minor things that do not work with this restore time. We connected to internet the next day (SBCYAHOO) after XP install using their browser, but shut down problem was present before internet connection was initiated.
Thanks again:
Russ
maxd
2 Intern
•
2.4K Posts
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May 24th, 2005 20:00
Not likely but you can do an online scan.
http://housecall.trendmicro.com/
For the Event Viewer go to Start|Run and enter: eventvwr.msc
Look for "Errors" in Applications and System.
To be able to read the Watchdog folder go to Start|Run and enter: control folders
Under the "View" tab check these 2 items:
"Display the contents of hidden folders" and
"Show hidden files and folders"
*Uncheck* "Hide protected operating system files".
Hit "Apply" and "Ok".
Tip: ctl/alt/del should bring up the Task Manager; next time it hangs on shutdown see if there's any apps or services that are "Not Responding". There may be an option to shutdown and/or restart from the Task Manager as well. May we useful til you get this fixed.
Some questions:
Did your installation include the formatting of the drive(aka a clean install) or not (aka an upgrade) ? If it was an upgrade I will suggest right now that you for get this problem-it'll be one of many-update the BIOS and do a clean install with NTFS file system option. Then install SP2 immediately. Then your drivers starting with the video driver.
If you did do a clean install are all the peripheral drivers xp-compatible ? ; you can find them on the dell site.
Do you have any redundant (or unnecessary sw installed, eg GoBack) security software installed ? (eg the Windows firewall and/or a virus scanner plus SBC security sw).
You mentioned something about a backup file; I do know that the backup on Millenium is not compatible with the backup on XP. Don't know how relevant that could be.
delta dart
102 Posts
0
May 25th, 2005 18:00
Hi MAXD
Hope you are still following this thread. Sorry havent returned sooner. Been busy.
Answers to last questions:
1. Initial install was a clean install with NTFS fat.
2. Found and viewed event viewer. Many errors during past days sessions. Todays session indicated only one. Application warning " Windows product application". He has not activated his Win XP as yet with MS. System errors files indicate consistent DCHP errors. This has to do with his router IP address being denied. Dont know why. His internet and other network computer, which has Win 98se all talk to the XP system with no problem.
3. Still cannot find "Watchdog folder" with all files and folders present.
4 The backup files I speak of are files he copies to a cd-rw periodically for saving. This is not through the normal backup program. Just loaded by the drop/drag method. These appear normal after being copied to the XP HD.
5 No secondary software or anti virus programs installed.
What ever is causing the shut down problem must be somthing that was installed after the initial install. As I stated earlier I restored the system to the date of the initial XP install and shut down is normal. Dont know what it could be. I have removed most of non essential things but no help.
Have not added much. All of his ,video, sound, network card drivers were loaded during initial install through P& P.
Russ
maxd
2 Intern
•
2.4K Posts
0
May 31st, 2005 16:00
Some ideas:
Since he doesn't have much on it I would install the latest BIOS and do a clean install (NTFS).
- I would run the Compatibility option off the XP cd; (not sure if it will run on XP installation.)
-in Device Manager, expand the USB controller and see if there is any listing of "Unknown".
-did you uninstall, reboot, reinstall any drivers, specifically printer ?
-use Task Manager (ctrl/alt/del): any processes "not responding" OR services consuming much cpu % ? If so, "End Process" on it and see if shutdown completes. Also, try shutting down with Task Manager.
This is one of the better 'shutdown' sites.
http://aumha.org/win5/a/shtdwnxp.htm