Unsolved
This post is more than 5 years old
20 Posts
0
4734
April 9th, 2011 17:00
Windows Cannot Open File
Hi,
I downloaded a driver from the Driver Downloads section of this website onto a CD. I then took the CD and tried to install it onto another computer but when I tried to open it a window popped up that said, Windows can not open this file. To open this file Windows needs to know what program created it. So I'm wondering if any one else on here has had this happen to them and if so, what did you do to fix the problem?
No Events found!
Alexandra_P
4 Apprentice
•
2.6K Posts
0
April 9th, 2011 20:00
In the past few months a few files have been reported as having a problem, but need to know exactly which file to check it.
In the meantime.....
Did you use the "Dell Download Manager", or did you skip that option and choose the browser download? The Dell Download Manager installs an application first - only AFTER that application is installed does it download the driver. If you tried to move the application, that could explain it.
If so, get rid of the Download Manager and start over: Go to Add/Remove and remove Dell Download Manager (if it's listed). Then remove all the cookies (or just the Dell.com cookies) from your browser to clear it out as the default option. Then go back to the driver page, and you should get the choice again to download either with the manager or your browser - choose the browser
I wouldn't download it directly to a CD or a USB drive - download it to the hard drive first, then copy it.
inspire82
20 Posts
0
April 10th, 2011 10:00
OK, I removed all the dell cookies from my browser. Now I'm not sure if I can download the file to my hard drive. Is either Local Disk (C:) or Backup (D:) considered to be the hard drive?
bacillus
2 Intern
•
14.4K Posts
0
April 10th, 2011 12:00
Download it to C.
Alexandra_P
4 Apprentice
•
2.6K Posts
0
April 10th, 2011 13:00
It sounded from your first post like you were trying to download straight to a CD. It's just more reliable to save it to the PC's hard drive first, then burn it. A USB flash drive would be much easier.
It's just like any other file download. Click Download with Browser option, click "save", and pick a folder on the C: drive - wherever you'd normally download files. Then go that folder, find the file, and copy it to the CD or USB.
Don't know what model or Operating System you're using, but often the D: drive is a partition dedicated to restoring your PC to factory settings - if so, don't use it for anything.