Yes, Every other software package I have recognises the DVD burner. Normally I would say to heck with it and use the other software; however, when I use Windows Photo Gallery and i utilise its facility to make a movie it directs me to Windows DVD Maker, and after spending much time creating the movie when I go to burn it to a DVD it tells me there is no burner attached to my PC.
I have installed the latest firmware as recomended by DELL, but to no avail.
If you have the Packet Writing program enabled (e.g. Roxio Drag to Disc or Sonic DLA) sometimes they will interfere with CD/DVD burning. Disable any Packet Writing program and see if that fixes the problem.
It is an Dell Inspiron 530 with a Intel Core Duo E4600 2.4Ghz CPU. 32 bit.
I am not sure of what my daughters is. Hers is a Laptop with the same processor, but different brand name.
I saw Windows DVD Maker operating properly this morning on a HP Laptop with the same processor, so there is hope. It is not a fault in the software as I suspected.
if it makes you feel any better, i have since read that many people are experiencing the same problem you are. however, i have not been able to track down a reliable solution - most of the fixes i've seen have been with people who could not burn media at all. since you can using other software, these solutions do not really fit.
may i ask what brand of CD/DVD you are using? sometimes, but not always, this can affect things. seems odd since it obviously works in other burning software, but you never know.
Verbatim mostly. I have no problems with the other programs with any disks. This program does not even recognise the drive even before you do anything. You have the option to select a drive, but there are no drives listed in the select drive option.
I'll try to phone microsoft during the week, maybe they can shed some light on it if I approach them that way.
The.Prof
7 Posts
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September 25th, 2008 05:00
discostu668
474 Posts
0
September 25th, 2008 05:00
discostu668
474 Posts
0
September 25th, 2008 05:00
*slaps own forehead*
right... i missed that part - i mean it was only in the title! :smileysad:
have you tried using different software? other discs? i'm trying to rule out the possibility of a bad drive...
The.Prof
7 Posts
0
September 25th, 2008 07:00
Yes, Every other software package I have recognises the DVD burner. Normally I would say to heck with it and use the other software; however, when I use Windows Photo Gallery and i utilise its facility to make a movie it directs me to Windows DVD Maker, and after spending much time creating the movie when I go to burn it to a DVD it tells me there is no burner attached to my PC.
I have installed the latest firmware as recomended by DELL, but to no avail.
discostu668
474 Posts
0
September 25th, 2008 08:00
can you list the specs of your computer (and i guess your daughter's as well)?
that may help in finding a solution.
fireberd
9 Legend
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33.4K Posts
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September 25th, 2008 10:00
If you have the Packet Writing program enabled (e.g. Roxio Drag to Disc or Sonic DLA) sometimes they will interfere with CD/DVD burning. Disable any Packet Writing program and see if that fixes the problem.
The.Prof
7 Posts
0
September 26th, 2008 06:00
It is an Dell Inspiron 530 with a Intel Core Duo E4600 2.4Ghz CPU. 32 bit.
I am not sure of what my daughters is. Hers is a Laptop with the same processor, but different brand name.
I saw Windows DVD Maker operating properly this morning on a HP Laptop with the same processor, so there is hope. It is not a fault in the software as I suspected.
The.Prof
7 Posts
0
September 26th, 2008 06:00
discostu668
474 Posts
0
September 26th, 2008 07:00
if it makes you feel any better, i have since read that many people are experiencing the same problem you are. however, i have not been able to track down a reliable solution - most of the fixes i've seen have been with people who could not burn media at all. since you can using other software, these solutions do not really fit.
may i ask what brand of CD/DVD you are using? sometimes, but not always, this can affect things. seems odd since it obviously works in other burning software, but you never know.
The.Prof
7 Posts
0
September 26th, 2008 22:00
discostu668
474 Posts
0
September 27th, 2008 06:00
The.Prof
7 Posts
0
September 27th, 2008 08:00
Verbatim mostly. I have no problems with the other programs with any disks. This program does not even recognise the drive even before you do anything. You have the option to select a drive, but there are no drives listed in the select drive option.
I'll try to phone microsoft during the week, maybe they can shed some light on it if I approach them that way.