Windows Defender Problem

Question

I don't think that you can help, but I'll give it a try. My Dell 8400 has Windows XP Pro in it. It is up to date and running normal. Except for Windows Defender. Windows Defender will NOT auto scan (scheduled scans). I have tryed every solution I could find. I finally found the problem. The following link describes my problem EXACTLY, Word For Word. http://support.microsoft.com/default.aspx?scid=kb;en-us;884573 Because my operating system is an OEM I cannot get support from Microsoft, is there any other way I can obtain this HOT FIX?   Thank You For Your Time

chasbox · Answer

wrf01a Maybe this link will help you. Good luck   http://www.microsoft.com/athome/security/spyware/software/newsgroups/default.mspx

wrf01a · Answer

Thank you for yor reply. I am very familiar with Windows Defender. This problem has to do with the auto scan only. Other than auto scan Defender works. I have been trying to use "scheduled tasks" in the "performance and Maintenence" part of "Control Panel" but I get an access is denied message. ONLY Scheduling Defender gives me this message.

I have been working on this problem for about 2-3 weeks. The problem has to do with 2 recent Windows Updates. There is a Hot Fix available, but my OEM version prevents me from getting help from Microsoft.

Yes I am logged on as Administrator, yes I have a Windows password set, Yes I have unistalled and reinstalled Defender, Yes I have tryed to schecule the task manually. None of these fixes will work.

Again I thank you for your response. At this point I will try anything, but the Hot Fix might be the only solution.

pent7301 · Answer

Message Edited by pent7301 on 08-06-200609:50 PM

wrf01a · Answer

Defender is in your scheduler. Click on "advanced" then click on "Veiw Hidden Tasks". Defender will be "MP Scheduled Task". I know how to schedule a task in Defender and I know how to manually schedule a task in the Windows Task Scheduler. Neither will work. The problem is specific to XP Pro and was caused by the last 2 Windows Updates.

The problem boils down to the fact that I cannot change the RUN AS line in the task Scheduler properties for Defender. I get the following error,

The new task has been created, but may not run because the account information could not be set. The specific error is: 0x80070005: Access is denied. Try using the Task page Browse button to locate application.

When I try to run Defender from the Task Scheduler it fails to start, in the log I have the following

"The attempt to retrieve account information for the specified task failed; therefore, the task did not run. Either an error occurred, or no account information existed for the task. 0x8004130f: No account information could be found in the Task Scheduler security database for the task indicated."

This is important DEFENDER Works except for scheduled daily scans. The problem is not with me not knowing how to schedule a task, it is a Windows Problem.

wrf01a · Answer

I meant absolutely no disrespect, and if took my post the wrong way I am truly sorry. Please accept my apology because that was not my intent.

I know the solution, I was wondering if there is a way to get the fix from Dell. Because My OS an OEM, Microsoft will not provide support, they do have a fix,I just can not get it from them

Bummer

pent7301 · Answer

Message Edited by pent7301 on 08-06-200609:51 PM

chasbox · Answer

wrf01a

That's why i gave you the link so you could maybe find something about your problem

in the Windows Defender newsgroups. Somebody else may have had the same problem

and found a solution.It wouldn`t hurt to check it out. Good luck

wrf01a · Answer

Thank you for your response, Microsoft is aware of the problem and they have a fix for it. But because my version of Windows is an OEM (Dell Supplied) they will not provide me with the fix.

If I had a retail version, they would provide me with the fix. According to Microsoft the fix will be in the next Service Pack, but who knows when that will be.

But thats why I was wondering if Dell could get the Fix or give me information on how to get it.

There is a way around the fix but I am not sure how to do it. I need to go to Gpedit.msc then to "Local Computer Policy" them to "Computer Configuration" then "Windows Settings" then "Security Settings" then Local Policies" and finally open User Rights Assignment. I now will double click on Access this computer from the network.

I can now add a user and work around my problem. The error log from the computer says

The attempt to retrieve account information for the specified task failed; therefore, the task did not run. Either an error occurred, or no account information existed for the task. 0x8004130f: No account information could be found in the Task Scheduler security database for the task indicated.

What user name or object do I add here??? I dont know. (I must have been asleep during that class ) Those of you who do Not have this problem, if you go to Scheduled Tasks, right click on MP Scheduled Scan and click on properties you will have NT AUTHORITY\SYSTEM in your Run As line. Mine does NOT say this and It Will not allow me to change it. I am logged on as administrator and I have a Windows password set. I have even tryed to chnage that line in safe mode.

Well I've got to figure this out Computer: 8 Me :0

Windows General

Windows Defender Problem

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