This post is more than 5 years old
37 Posts
0
24066
May 23rd, 2009 12:00
Windows Installer not working - Cannot install Microsoft Updates or run msconfig
Hello,
I have posted a message under Malware removal but I was wondering if it would be more appropriate to post the part about not being able to install Microsoft Updates here. Over the last day or two, I have been unable to install any Microsoft Updates. I recently did a system restore because I was having other issues. I also cannot run msconfig.
This is a Hijackthis log that I ran a few minutes ago.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:55:51 PM, on 23/05/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\netdde.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-3459926742-2536925042-322122427-1005\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User '?')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://pccheckup.dellfix.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
O16 - DPF: {A796D216-2DE1-4EA8-BABB-FE6E7C959098} (HPSDDX Class) - http://www.hp.com/cpso-support-new/SDD/hpsddObjSigned.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} (WheelofFortune Object) - http://messenger.zone.msn.com/binary/WoF.cab57176.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab57176.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Debug Diagnostic Service (DbgSvc) - Unknown owner - C:\Program Files\DebugDiag\DbgSvc.exe (file missing)
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Unknown owner - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: PLFlash DeviceIoControl Service - Unknown owner - C:\WINDOWS\system32\IoctlSvc.exe (file missing)
O23 - Service: SAVRoam (SavRoam) - Unknown owner - C:\Program Files\Symantec AntiVirus\SavRoam.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O23 - Service: Windows Search (WSearch) - Unknown owner - C:\WINDOWS\system32\SearchIndexer.exe (file missing)
--
End of file - 6069 bytes
Thank you!
RockSt☆r-Rick
286 Posts
1
May 24th, 2009 17:00
Kathy,
I would consider doing a repair of XP's Operating system. Since I'm at work, I cannot provide you with information on making a slipstream disk using nLite. If I give the instructions, you'll need to get all your Windows Updates, again.
Insert the Operating System and restart your comnputer.
Press any key to boot from the CD.
Choose install.
Do the agreement.
Now choose repair. Leave the disk in until it prompts you see the Welcome Screen. Takes about 35 minutes.
You'll need to get all your Windows Updates, again, especially the Custom Ones.
Everything should then be there like it's supposed to be.
Rick
K_Kat
37 Posts
0
May 23rd, 2009 12:00
Quick update....
I went to the microsoft community and found the following link: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?pg=1&p=1&tid=7f28cb15-01df-42e0-826e-768e9c5dcf3c&dg=microsoft.public.windowsupdate&lang=en&cr=US&sloc=en-us
I followed these instructions and the updates are finally downloading:
1. Click on Start and then click Run,
2. In the open field type "REGSVR32 WUAPI.DLL" (without quotation marks) and
press Enter.
3. When you receive the "DllRegisterServer in WUAPI.DLL succeeded" message,
click OK.
4. Please repeat these steps for each of the following commands:
REGSVR32 WUAUENG.DLL
REGSVR32 WUAUENG1.DLL
REGSVR32 ATL.DLL
REGSVR32 WUCLTUI.DLL
REGSVR32 WUPS.DLL
REGSVR32 WUPS2.DLL
REGSVR32 WUWEB.DLL
I still have to wait and see if they'll install properly, so I'll update shortly.
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
May 23rd, 2009 13:00
K_Kat,
If that doesn't work, then try...
Windows Updates fail to install
Rick
K_Kat
37 Posts
0
May 23rd, 2009 15:00
Hi Rick,
Thank you for your reply :) I tried those steps and although some updates are downloaded and installed, some are not. For example, I cannot get the following to work:
Office Live Add-In
Symantec Antivirus Live Update
Kathy
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
May 23rd, 2009 17:00
Kathy,
Sometimes some of the updates do not install until after you restart your computer. Did you also do the custom updates, especially .net framework, needed to run many applications? Did you Download Latest Java?
If the updates do NOT install, post back the KB numbers of the updates and someone here, may be someone else with a quicker response since I work this weekend, will be able to help you get those installed.
Rick
K_Kat
37 Posts
0
May 24th, 2009 17:00
Hi Rick,
Thank you for the quick response :emotion-1: Can I follow the repair instructions without making a slipstream disk (I'm not sure what this is actually)?
Will following the repair instructions wipe out programs that I have installed? Or, is it similar to the System Restore function where you don't actually lose personal documents and most programs?
Kathy
RockSt☆r-Rick
286 Posts
0
May 24th, 2009 17:00
Kathy,
Doing the repair as I described above, will NOT wipe out anything. It will repair XP but you'll get the version on your Operating System disk. So you'll need to get all the Windows Updates, again. If you make a slipstream disk, you can repair and have SP3 and all the updates, drivers, etc, in case of an emergency.
You'll be ok and not lose any files and folders, just Windows Updates and they can be downloaded. If this was done on another brand computer, like HP/Compaq, you lose everything.
Rick
K_Kat
37 Posts
0
May 24th, 2009 17:00
Hi Rick,
I no longer have problems with the downloads. I did download an updated version of Java. I ran the "custom" updates on Microsoft's site and everything seems up-to-date.
However, I still can't get msconfig to run, which makes me think that there is still something missing. Also, when I open up the Windows Task Manager, the display is missing the toolbar at the top (it's been like that for a few months). There are also a number of programs showing in the "Add/Remove" list under Control Panel that I can't seem to delete (i.e., there is no option to "remove" when I click on the item) - how can I go about removing these inactive programs that seem to have been deleted everywhere else? Nero is one of them - it also shows up under "Services" but I've uninstalled it.
Thank you :)
Kathy
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
May 24th, 2009 21:00
Kathy,
GREAT JOB! :emotion-21: Thanks for posting back. Sorry I could give you the information to make a slipstream disk, so you had to download all those Windows Updates, again.
If you want to make one, here's the information.
Download nLite.
Download Wndrvrbckup Backup Utilities so you can include your drivers on the disk. It's really nice because you can include all the Windows Updates so you don't have to go throught all the updates, again. Remember how to repair the system, it comes in handy.
Have a great Holiday! :emotion-5:
Rick
K_Kat
37 Posts
0
May 24th, 2009 21:00
Hi Rick,
Thank you very much for your help! Running the Repair from the XP CD solved both the installer and msconfig issues :) And....everything else (i.e., programs, documents, etc) is fine too.
I really appreciate it!
Have a great week :emotion-2:
Kathy
K_Kat
37 Posts
0
May 24th, 2009 22:00
Hi Rick,
No problem! I appreciate the time you took to help me out. Thank you for the information on the slipstream disk too. I'm sure it will come in handy one day.
I wish you all the best:emotion-1:
Kathy
quietman7
17 Posts
0
May 25th, 2009 06:00
Your Hijackthis log is posted here and you are already getting assistance. Further, Hijackthis logs should not be posted outside that forum.
Since you are already getting help, please refrain from asking for help from other members or staff while you are being instructed by a member of the HJT Team. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer. The HJT Team should be the only members that you take advice from, until they have verified your log as clean.