Unsolved
This post is more than 5 years old
41 Posts
0
32221
Windows Media Player - Internal Application Error Has Occurred
Help !
:smileysad:
I have an issue with Windows Media Player 10 giving me the error "Internal Application Error Has Occurred" when I try to load it. I also have issues with System Restore opening, User Profiles in Control Panel loading, and the Print feature will not work in Internet Explorer.
I've done research, and my symptoms are explained in Microsoft Knowledge Base Article 831430. Apparently I have an issue with my jscript.dll file and vbscript.dll file. Now the interesting thing is that the issue only occurrs in my brother's profile. Mine works fine. If I try to create a new profile, the issue still persists. I also believe a recent Microsoft Automatic Update caused this issue.
I have tried to reregister Jscript.dll and Vbscript.dll, but I get an error message in one of the profiles: an error 0x80000400 is returned in my brother's profile.
I am afraid to play around with my registry, and my system restore only shows the current month for some odd reason (I am unable to restore to a previous month, week). I really don't want to do a full system restore.
Please help!
joe53
2 Intern
2 Intern
•
5.8K Posts
0
May 15th, 2006 23:00
Hi:
Try uninstalling/reinstalling WMP10 as per the second suggestion in this post:
http://forums.us.dell.com/supportforums/board/message?board.id=sw_winxp&message.id=178162
osu1357
41 Posts
0
May 15th, 2006 23:00
it seems that I get the error 0x80000400 when I try to register those 2 .dll files in the knowledge base article....
The strange thing is this, the problem only occurs on my brother's profile... mine works fine..
I saw this post on opentechsupport.net:
Posted by: cory1492
here is a copy paste on what I did to fix my problem when some accounts could not reregister jscript and vbscript (error 0x8000400), thanks for the help on this forum, and what I say at the bottom of this applies here as well, without this help I would have been reinstalling windoze all next week
for those of you with this problem, and the above fix only works on some user accounts on the PC:
-go into the user account that it works on (the that regsrv32 jscript.dll and regsvr32 vbscript.dll doesnt return error 0x8000400)
-open regedit (start/run type regedit )
-locate this key:
HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\
-right click on it and select permissions
-add one of the other users to the permissions
-click on advanced and select "replace permissions on all child ... "
-press OK and it will propagate proper permissions to all keys under classes
-now you can go to the other user accounts and fix it with regsvr commands above.
seems something while installing/uninstalling corrupts the registry entries, and windows restores them only for the user that does the install/uninstall... so if you are gettting the "unspecified error" when trying to reregister those DLL's to fix WMP, try all the users to find out which one is still working and follow my fix...
this is also a known bug when using widgets with Windowblinds, corrupting those registry keys on every boot.
hope this helps someone, thanks for the origional info in the thread, helped me narrow my problem alot and find the above fix!
Okay, now this guy seems to have the same problem I do... my fear is performing his registry changes... any comments??
joe53
2 Intern
2 Intern
•
5.8K Posts
0
May 15th, 2006 23:00
Seems like a straight-forward registry edit, but if you try it be sure to create a system restore point first.
Whether it will solve your problem- no idea.
Why not try the suggestion in the link I gave you first? No registry edits involved.
osu1357
41 Posts
0
May 16th, 2006 00:00
Joe, I did try to reinstall WMP, this didn't help.....
If I try the registry edit, is there a way to undo it if something goes wrong? :smileyindifferent:
Message Edited by osu1357 on 05-15-200608:15 PM
joe53
2 Intern
2 Intern
•
5.8K Posts
0
May 16th, 2006 01:00
http://bertk.mvps.org/
osu1357
41 Posts
0
May 16th, 2006 20:00
joe53
2 Intern
2 Intern
•
5.8K Posts
0
May 16th, 2006 23:00
I had to reinstall WMP10 for a different problem than yours, got that "Unable to reinstall- newer version already installed" error, and solved it via the advice I gave above.
I have seen posts elsewhere outlining your specific problem, where the solution was to reinstall WMP10.