Windows XP SP2 Hangs during Shutdown/Restart

Question

When I try to turn off or restart Windows XP, it hangs at the 'Windows is shutting down' screen. I have rebooted in safe mode and was able to restart in safe mode. I have tried system restore and run the check disk utility without success. I checked the Event Viewer and saw 2 recurring warnings from EvntAgnt. The first is event 1003 and the second is event 1015. I used memtest and it didn't find any errors.  I have also run the free TweakNow and Eusing registry cleaners.   I have 4 icons on the systray. Trend Micro Internet Security, Webroot Spy Sweeper, Norton Password Manager and InCD. System info: Dell XPS Gen 3 Windows XP Pro SP2 (w/ all current updates) 1GB RAM 1 250GB Western Digital HD (primary) 1 300GB Seagate HD (secondary) Here is the tasklist. Image Name   PID  Session Name  Session# Mem Usage -------------------------------------------------------------------------- System Idle Process  0  Console  0  16 K System    4  Console  0  212 K smss.exe   672  Console  0  388 K crss.exe   736  Console  0  4,108 K winlogon.exe   760  Console  0  3,096 K services.exe   804  Console  0  3,540 K lsass.exe   816  Console  0  5,928 K ati2evxx.exe   1000  Console  0  2,364 K svchost.exe   1016 Console  0  5,148 K svchost.exe   1104  Console  0  4,420 K svchost.exe   1200  Console  0  20,624 K InCDsrv.exe   1220  Console  0  4,608 K svchost.exe   1308  Console  0  3,336 K svchost.exe   1432  Console  0  4,540 K spoolsv.exe   1668  Console  0  5,264 K guard.exe   1820  Console  0  11,584 K CDANTSRV.EXE   1832  Console  0  1,440 K CTSVCCDA.EXE   1848  Console  0  1,564 K IAANTmon.exe   1888  Console  0  1,380 K MDM.EXE   1908  Console  0  3,104 K PcCt1Com.exe   1956  Console  0  6,408 K snmp.exe   256  Console  0  3,808 K svchost.exe   280  Console  0  4,156 K symlcsvc.exe   304  Console  0  504 K Tmntsrv.exe   456  Console  0  4,216 K tmproxy.exe   504  Console  0  64,528 K SpySweeper.exe   608  Console  0  18,880 K TmPfw.exe   2216  Console  0  6,216 K explorer.exe   2680  Console  0  23,608 K pccguide.exe   2720  Console  0  6,588 K wmiprvse.exe   3232  Console  0  6,820 K IAAnotif.exe   3652  Console  0  2,572 K SpySweeperUI.exe  3752  Console  0  10,600 K InCD.exe   3820  Console  0  10,480 K AcctMgr.exe   3884  Console  0  15,004 K wuauclt.exe   4000  Console  0  9,912 K acrotray.exe   144  Console  0  3,096 K iTunesHelper.exe  2368  Console  0  4,168 K ctfmon.exe   2436  Console  0  5,824 K iPodService.exe  1484  Console  0  3,992 K acrobat_s1.exe   2812  Console  0  2,784 K ssu.exe   2972  Console  0  3,392 K iexplore.exe   3128  Console  0  27,176 K cmd.exe   3668  Console  0  2,944 K TASKLIST.EXE   184  Console  0  4,488 K   Thanks!

mombodog · Answer

Looks like you have many software programs running at shutdown, it could be any one of these that is unresponsive at shutdown causing it to hang, try shutting down any systray apps before shutting down to see if the symptom goes away, if it does then you know it is one of those systray apps causing it.

crkeehn · Answer

For What it's worth, I have had problems with Webroot Spy Sweeper hanging up on my PC. It was the same problem you describe with both Win 98SE and XP MCE 2005. The only solution that I found was that I didn't run Spy Sweeper in resident mode. Instead, I would start it up, run a scan and then close the program. You might try that for a few days and if you discover that the hangups disappear, you might contact Webroot to see what suggestions they have.

good luck

RoHe · Answer

Always close all open apps like Word, browser, etc before shutting down. And for shutdown issues, try installing User Profile Hive Cleanup Service (uphclean.exe), free from Microsoft. Once installed, it becomes part of XP and runs in background to clean up the shutdown mess. Doesn't fix everything...

http://www.microsoft.com/downloads/details.aspx?familyid=1b286e6d-8912-4e18-b570-42470e2f3582&displaylang=en

Ron

element02 · Answer

I shutdown Spy Sweeper and disabled the startup option.  I also disabled all startup items except for Trend Micro, the system was still hanging at shutdown.   I downloaded and installed User Profile Hive Cleanup Service.  After this install, Windows shutdown without any hangups.  Though I still don't know which app was running, I think my problem has been solved.   Thanks for your help!

RoHe · Answer

It's just another one of those Microsoft Mysteries. ;) Glad uphclean.exe solved the problem. Ron

Windows General

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