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jt_norstar

6 Posts

25202

August 4th, 2006 14:00

Windows XP won't boot - getting NTOSKRNL.EXE error - Please Help

When trying to reboot, I get the error message: windows could not start because of a computer disk hardware configuration problem.
 
I have an Inspiron 8500, windows xp professional
 
I tried to fix it by going into the recovery console...bootcfg /rebuild didn't work, said my file was corrupted.
 
Then tried to type in expand cd-rom:\i386\ntoskrnl.ex_drive:\Windows\System32 and it comes back with the file name, directory name or volume lable syntax is incorrect.
 
Not sure where to go from here.  Any advice would be greatly appreciated.
 
Thanks

mombodog

2 Intern

 • 

12.7K Posts

August 4th, 2006 16:00

Did you try F8 at boot and select "last known good configuration that worked"  ?

Message Edited by mombodog on 08-04-200612:19 PM

maddy78

132 Posts

August 5th, 2006 03:00

Hi Jt_Norstar,
 
To recover from a missing boot.ini or ntoskrnl.exe, perform the following steps. Change the boot sequence in system setup (BIOS) to boot through cd rom device.
 
Insert and boot from your Windows XP CD.
  1. When you receive the "Press any key to boot from CD" message, press a key to start your computer from the Windows XP CD-ROM.
  2. When you receive the "Welcome to Setup" message, press R to start the Recovery Console.
  3. Press the number that corresponds to the correct location for the installation of Windows you want to repair, typically this will be #1.
  4. Type bootcfg /list to show the current entries in the BOOT.INI file. At this point you may get a message telling you that the boot.ini file does not exist. The next step will correct this error.
  5. Type bootcfg /rebuild to repair it. This will scan your hard dives for installations of Windows XP, 2000 or NT and display the results. Follow the on-screen instructions to add your Windows installations to the boot.ini file. Those step will be:
    1. Total Identified Windows Installs: 1
      (1) C:\Windows
      Add installation to boot list? (Yes/No/All)
      Type y and hit enter
    2. Enter Load Identifier
      This is the name of the operating system. When you receive this message, type the name of your operating system, and then press ENTER.
    3. Enter OS Load options
      When you receive this message, type /fastdetect, and then press ENTER.

      Note: The instructions that appear on your screen may be different, depending on the configuration of your computer.
  6. Take out the CD ROM and type exit.

Happy troubleshooting.

Cheers,

Maddy.

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