Always include the version of windows and PC model in your posts. :emotion-5:
Do you have an HP printer connected to this PC? You may have to uninstall and then reinstall its software. Be sure to disconnect the printer before reinstalling and only reconnect the printer when instructed by the installation.
Thanks and it is a Windows XP professional. So this "solution center" loading that says I need a network resource and I should browse for solutioncenter.msi has to do with my HP printer? I was thinking that I accidentally got rid of something that was required to load up something major to run my lap top. I recently added a norton suite business version to my lap top and ran the first scan. Right after that the first time I turned on the Dell lattitude with XP pro I got that Solution center bos popping up and also now when I try to connect to internet by opening utility and wireless options I don't even get an option to connect to. I also get a pop up box asking if I want to connet on broadband dial up or verizon wireless card? So I thought this all had to do with the Solution center popping up. So now I find out that just has to do with an HP printer. So what is all this other stuff going on not allowing to connect to wireless options now??
Yikes
I will start by uninstalling any HP printers. If need be I will use windows installer clean up utility (is that on my machine? or do I downlaod that (because right now I cannot connect?????arghhhhh)
Let me know from there what you think. You are a treasure to have answered this and if you can sort out what else I am seeing let me know!
If you google solutioncenter.msi, you find lots of things related to HP printers so I presume your error message relates to an HP printer issue.
Assuming you actually installed an HP printer on this laptop, when that box pops up, look for a "browse" option and point it at the HP installation CD which should be in your optical drive. Be sure to unplug the printer before launching solutioncenter.msi and only connect it when the installer tells you to connect it.
Since you just installed Norton and ran a scan, it's possible Norton removed important files related to an HP printer and caused all your other problems too. I don't use Norton, but look for an "undo" option to reverse changes it made to your system and that might also fix these problems.
If that doesn't help, you might want to manually set a System Restore point and then use System Restore to go back to last restore point date available before you installed Norton. That will uninstall Norton and hopefully restore files it deleted.
You will have to download windows installer cleanup utilitiy (free) from the microsoft link in my previous post but you may not want to use it unless all else fails.
Glad you were able to fix the solutioncenter.msi problem.
Now you seem to have a problem with cr-tools.clients.google.com. It sure sounds like Norton did some bad things to your system. Have you looked for an "undo" option which might reverse the damage Norton seems to have done?
cr-tools.clients.google.com is for Google's Chrome browser. Do you use or did you ever use Chrome? If you don't use it, you need to change the system's default browser to whatever browser you do use now.
Do you use "NationalAccess - BroadbandAccess" now? If that's what you're using, remove the Verizon Wireless card - VZAccess and all its software.
Still think, maybe you need to do a System Restore to a point before you installed Norton. Who knows what else Norton did that may come back to bite you when you're not looking. :emotion-9:
Norton also seems to have removed all network drivers and windows32/ipconfig functions too? I will de system restore dated March 16. Cannot connect wireless or with ethernet. Thanks
Great ideas and I will take the advice and go in and do a system restore for the date before the Norton install of Mar 17th. I wonder if I should also uninstall Norton?
Do a Norton "undo" first, if you can find that option.
When you do a System Restore, Norton and all other software and Microsoft updates you installed after the date used for the Restore will be gone. Personal files will be ok. So as soon as your system is running correctly and you can log onto the internet, go directly to the Microsoft update site and let it scan your system for required updates.
RoHe
10 Elder
•
45.2K Posts
0
March 19th, 2010 13:00
Always include the version of windows and PC model in your posts. :emotion-5:
Do you have an HP printer connected to this PC? You may have to uninstall and then reinstall its software. Be sure to disconnect the printer before reinstalling and only reconnect the printer when instructed by the installation.
Or you may be able to use the Windows Installer cleanup utility to kill solutioncenter.msi
Ron
jtmcdonnell
4 Posts
0
March 23rd, 2010 14:00
Ron,
Thanks and it is a Windows XP professional. So this "solution center" loading that says I need a network resource and I should browse for solutioncenter.msi has to do with my HP printer? I was thinking that I accidentally got rid of something that was required to load up something major to run my lap top. I recently added a norton suite business version to my lap top and ran the first scan. Right after that the first time I turned on the Dell lattitude with XP pro I got that Solution center bos popping up and also now when I try to connect to internet by opening utility and wireless options I don't even get an option to connect to. I also get a pop up box asking if I want to connet on broadband dial up or verizon wireless card? So I thought this all had to do with the Solution center popping up. So now I find out that just has to do with an HP printer. So what is all this other stuff going on not allowing to connect to wireless options now??
Yikes
I will start by uninstalling any HP printers. If need be I will use windows installer clean up utility (is that on my machine? or do I downlaod that (because right now I cannot connect?????arghhhhh)
Let me know from there what you think. You are a treasure to have answered this and if you can sort out what else I am seeing let me know!
JT
RoHe
10 Elder
•
45.2K Posts
0
March 23rd, 2010 18:00
If you google solutioncenter.msi, you find lots of things related to HP printers so I presume your error message relates to an HP printer issue.
Assuming you actually installed an HP printer on this laptop, when that box pops up, look for a "browse" option and point it at the HP installation CD which should be in your optical drive. Be sure to unplug the printer before launching solutioncenter.msi and only connect it when the installer tells you to connect it.
Since you just installed Norton and ran a scan, it's possible Norton removed important files related to an HP printer and caused all your other problems too. I don't use Norton, but look for an "undo" option to reverse changes it made to your system and that might also fix these problems.
If that doesn't help, you might want to manually set a System Restore point and then use System Restore to go back to last restore point date available before you installed Norton. That will uninstall Norton and hopefully restore files it deleted.
You will have to download windows installer cleanup utilitiy (free) from the microsoft link in my previous post but you may not want to use it unless all else fails.
Ron
RoHe
10 Elder
•
45.2K Posts
0
March 24th, 2010 10:00
Glad you were able to fix the solutioncenter.msi problem.
Now you seem to have a problem with cr-tools.clients.google.com. It sure sounds like Norton did some bad things to your system. Have you looked for an "undo" option which might reverse the damage Norton seems to have done?
cr-tools.clients.google.com is for Google's Chrome browser. Do you use or did you ever use Chrome? If you don't use it, you need to change the system's default browser to whatever browser you do use now.
Do you use "NationalAccess - BroadbandAccess" now? If that's what you're using, remove the Verizon Wireless card - VZAccess and all its software.
Still think, maybe you need to do a System Restore to a point before you installed Norton. Who knows what else Norton did that may come back to bite you when you're not looking. :emotion-9:
Ron
jtmcdonnell
4 Posts
0
March 24th, 2010 11:00
Norton also seems to have removed all network drivers and windows32/ipconfig functions too? I will de system restore dated March 16. Cannot connect wireless or with ethernet. Thanks
jtmcdonnell
4 Posts
0
March 24th, 2010 11:00
Great ideas and I will take the advice and go in and do a system restore for the date before the Norton install of Mar 17th. I wonder if I should also uninstall Norton?
RoHe
10 Elder
•
45.2K Posts
0
March 24th, 2010 12:00
Do a Norton "undo" first, if you can find that option.
When you do a System Restore, Norton and all other software and Microsoft updates you installed after the date used for the Restore will be gone. Personal files will be ok. So as soon as your system is running correctly and you can log onto the internet, go directly to the Microsoft update site and let it scan your system for required updates.
Ron