I recommend you to run complete Windows update and also check if the system has the latest BIOS version. I would like to know if you installed the drivers in the order given in the following link: http://dell.to/X1IKGu
Click on the link below and enter the system service and select the Operating system to get drivers for your computer: http://dell.to/QjjZDA
In case the issue still is not resolved, provide the screen shot of the device manager to assist you further.
I ended up having to reinstall windows 7, then windows 8 again on top.
Most of the issues are now resolved following your instruction, however a couple are outstanding,
The mouse pad still doesn't disable properly - I can route through Windows to find an option, but I do use it on occasion.
Also when my laptop isn't plugged into the mains, the screen periodically flickers on and off
Finally, one outstanding Uknown device - Device ACPI\SMO8800\1 was configured. Hardware ID's are the following: ACPI\VEN_SMO&DEV_8800 ACPI\SMO8800 *SMO8800
Finally, one outstanding Uknown device - Device ACPI\SMO8800\1 was configured. Hardware ID's are the following: ACPI\VEN_SMO&DEV_8800 ACPI\SMO8800 *SMO8800
DELL-Sujatha K
Community Manager
•
3.3K Posts
0
June 30th, 2013 21:00
Hi chris87tchapa,
I recommend you to run complete Windows update and also check if the system has the latest BIOS version.
I would like to know if you installed the drivers in the order given in the following link:
http://dell.to/X1IKGu
Click on the link below and enter the system service and select the Operating system to get drivers for your computer:
http://dell.to/QjjZDA
In case the issue still is not resolved, provide the screen shot of the device manager to assist you further.
chris87tchapa
4 Posts
0
July 21st, 2013 03:00
Hi, thanks for your reply.
I ended up having to reinstall windows 7, then windows 8 again on top.
Most of the issues are now resolved following your instruction, however a couple are outstanding,
The mouse pad still doesn't disable properly - I can route through Windows to find an option, but I do use it on occasion.
Also when my laptop isn't plugged into the mains, the screen periodically flickers on and off
Finally, one outstanding Uknown device - Device ACPI\SMO8800\1 was configured. Hardware ID's are the following:
ACPI\VEN_SMO&DEV_8800
ACPI\SMO8800
*SMO8800
Any thoughts?
Thanks
Chris
Philip_Yip
9 Legend
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16.1K Posts
0
July 21st, 2013 05:00
That is the free fall sensor.
http://ftp.dell.com/FOLDER00951951M/6/FFS_ST_W78_A00_Setup-KT7XG_ZPE.exe
chris87tchapa
4 Posts
0
July 21st, 2013 06:00
Excellent thank you, one down, 2 to go :)
Philip_Yip
9 Legend
•
16.1K Posts
0
July 21st, 2013 07:00
Do you have the hardware IDs for the other devices?
Also what have you installed so far?
chris87tchapa
4 Posts
0
July 21st, 2013 07:00
I installed everything in order from the post above from
DELL-Sujatha K
which hardware IDs would i need ?
Philip_Yip
9 Legend
•
16.1K Posts
0
July 21st, 2013 09:00
Sorry its because you said 1 down, 2 to go. I thought it meant you had 2 more unknown devices.