can not send email

Question

ok if did a search i seend this quest has been asked before but I could not find an answer to the question, so.   I can not send email I can receive but not send. And  my ISP did NOT change, and I can send and receive email from my notebook but not my Dell Dimension. My Dell Dimension came from Dell with Vista installed so I am using windos live email on it. My notebook has windows XP on it. I can also send and receive on my old desk top, running windows XP also,  that is setting next to my new Dell. So I am thinking it is either a Dell problem or a Windows Vista Home Premium.    The error I am receiving is: 'The connection to the server has failed. Account: 'my account', Server: 'mail.myserver.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E'

eugene89us · Answer

Hello!

OK, when you send the e-mail, you need to specify the SMTP server, which is often the one provided by your ISP. Some e-mail servers may require authentication to send messages, so I always use the SMTP of my ISP, because by using their internet, you are already authenticated. My ISP is The New AT&T, former BellSouth in Oxford, Mississippi. The server that I use is smtp.bellsouth.net. It is usually simple to figure out. Vista 3 Media has smtp.vista3media.com. Simply put 'smtp.' before the web-site address of your ISP. Tell me if this works.

Eugene

________________________________

Microsoft Windows Vista Home Premium
Dell Inspiron E1705: Centrino Duo Computer
Intel Core Duo T2350 @ 1.866 GHz D-0 (Yonah)
17" WXGA+ Screen by AU Optronics
2 GB RAM at DDR2-533 by Hyundai Electronics
ATI Mobility Radeon X1400 256 MB Graphics Card with Hypermemory
120 GB 5400 RPM Hard Disk Drive by Samsung
Dell Bluetooth 355 + EDR Technology
Intel PRO/Wireless 3945 a/b/g 54 Mbps
Sigmatel High Definition Audio
Sony DVD+-RW with DL Support

mombodog · Answer

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?query=smtp&dg=microsoft.public.windows.live.mail.desktop&cat=en_US_0405EAE1-3A5E-559F-59E6-B48513D5B57E&lang=en&cr=US&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us

Message Edited by mombodog on 06-28-2007 10:09 PM

WalterBragg · Answer

I set up the email accounts on my other two computers, So  I WOULD SAY I KNOW HOW TO SET THE ACCOUNTS UP THATS NOT THE PROBLEM AS I SAID IN MY FIRST POST!!!!!!!

mombodog · Answer

Walter, don't get mad, go to the link I provided, this is a support forum for that software, do some reading and cool down.   All caps is considered shouting here, you will get more help if you Don't shout.

WalterBragg · Answer

TX mombodog   I did call my net work provider and when over my email setting, they are right. And my email did work on they untill about 3 days ago. I have not changed anything on the account it just stoped sending email.   I looked at you link I can not find anything there to help. But there is a LOT of stuff there to look thru.   thanks for your time Walter

mombodog · Answer

Well it is a beta version, full of bugs.   Do you have any 3rd party firewall or security software installed?   If you have AV software, turn off email scanning, see if it works.

WalterBragg · Answer

I do not have a 3TH party fire wall just windows and I every turned it off. I also have disabled my antivirus before I start my email program. Windows live is the email program with windows Vista. Like I was saying it worked for about a month stooped about 3 days ago. I have even tried to use system restore to go back to a point when it was working, that did not help either. My computer is new.   When I did a search of the forum I found a lot of people have had the same problem. But I did not see any of the others that got it fixed. That is why I was thinking it may be a problem on Dell's end. My computer has had problems out of the box. Dell has replaced the motherboard 2 times and replaced my computer when they was unable to get it to work. Email worked for about month just great and stopped sending about 3 days ago.   Does anyone know for a 3TH party email program that you can send email with that will work with windows Vista? I am starting to dislike windows vista a lot ;-[   Thanks for your time Walter

theocracy · Answer

Hi Walter,   Just joined the forum and seen your message. We had (and still have!!!!) the same problem as you.  New Dell computer with Vista pre-installed, email worked fine at first, then on 3rd June it all went wrong.  Is your ISP Tiscali?  We have been in constant email contact (and occasionally on the phone) since then and the problem is still not resolved.  I'm sure the problem was caused by Tiscali rather than Vista or Dell.  I'd like to know if your problems have now been resolved or are you still waiting too?!

mombodog · Answer

'Windows live is the email program with windows Vista'   No, Windows Mail is what comes with Vista, Windows Live Mail is an add on email client from Microsoft.   Just wanted to clairify. Message Edited by mombodog on 06-29-2007 09:09 AM

WalterBragg · Answer

Ok it is windows mail my mistake. The problem is with Vista not Dell.

I called Microsoft support it cost me $35 just to talk to them.

Here is what I found out.

“Microsoft windows mail has a known problem that allows a hacker to take

advantage of. In this case a hacker has made a worm that attacks windows mail

and disables windows mail from sending email. Microsoft hopes to get a patch out for this

sometime this year. [ They are in no hurry from what I could understand]

Now here is the how the Microsoft tech that I had to pay $35 to talk to told me to do to fix

Microsoft windows mail. He said, “Format my hard drive and reinstall windows Vista

and hope I do not get the worm again before the patch comes out.”

So for $35 I was told Microsoft know there is a problem and basically does no care.

And to format my hard drive and reinstall windows Vista. :-[

Hope this helps some of you others

Do not waste your money to talk to a Microsoft tech as I did

Walter

mombodog · Answer

Lousy bums.   You might try this forum http://www.dellcommunity.com/supportforums/board?board.id=si_hijack, read the RED link at the top before posting your log, the members over there are pretty good at what they do.

ae38cb5bb8b0410 · Answer

Did you receive and install this from Windows Update 6/12/07?   http://www.microsoft.com/technet/security/bulletin/ms07-034.mspx

WalterBragg · Answer

I guess so I tried to install and it said does not apply and stopped the install.   thanks for your time Walter Message Edited by WalterBragg on 07-01-2007 04:20 PM

Doromachi · Answer

Another solution you may want to consider is, dump  Windows Mail, download the now non-beta version of 'Windows Live Mail' and forget how lousy it's been.   I did this today and have never been happier with email.  The only part I don't understand is why they put such a handicapped version of email in Vista!   The version I downloaded is Version 12.0.1184 and I think it was current at that time.  If you are unfamiliar with this program, it is similiar to Outlook Express and setting up is a snap.   I do believe you have to have Windows Hotmail with this, but not for sure.

mombodog · Answer

'download the now non-beta version of 'Windows Live Mail'   No such thing, it is still beta.   12.0.11.84 is beta and has known bugs

Windows General

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