i would like to do a factory reset on my xps l502x which has a corrupted link between the main partition and the recovery partition. this makes a software factory reset impossible.
the only way to get back to factory image that i can think of is to order a recovery disc, how can I do that?
If its a Windows 8 system you can download a .iso:
If its a Windows 7 system you will have to call Dell Technical Support to get a Reinstallation DVD shipped out. Microsoft have deliberately broke all official downloads for Windows 7.
Before doing anything, be sure to run an extended hard drive test to make sure it is not a failing hard drive. Run the Diagnostics, choose Custom test of the hard drive which might take hours on a large drive. The regular diagnostics runs only a quick test which might not show a problem.