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2 Posts

12188

July 26th, 2012 22:00

http://delldatasafe.backup.com security certificate has expired or is not yet valid.

Keep getting this error when I try to run Dell Datasafe Online Backup, 

 

http://delldatasafe.backup.com

The security certificate presented by this website has expired or is not yet valid.
 
Did someone forget to renew????

7 Technologist

 • 

7.1K Posts

July 27th, 2012 10:00

Hi Mike4561,,

Welcome to the Community.

I understand your concern that you are getting Security certificate expired message when you visit http://delldatasafe.backup.com.

Please check if your system date is correct or not.

Please let me know if you need any further help.

Thanks & Regards

Dell_Ravi_Chandra

Dell Social Media Responder

https://twitter.com/DellCares

http://www.facebook.com/Dell

9 Legend

 • 

30.3K Posts

July 27th, 2012 11:00

Mike4561,

 

I have reported the certificate error to Dell.

 

 

Rick

2 Posts

July 27th, 2012 12:00

My system date is correct.

July 27th, 2012 14:00

• Hi,

Welcome to the Community.

Please follow below mentioned steps :

• Click on the link provided “http://delldatasafe.backup.com

• Below the error message there would be two options:

• “Click here to close this page” and “Continue to this website”.

• Click on continue to this website and that would resolve the issue.

Kindly get back if there are any further queries. Glad to help.

Thanks & Regards,

Dell_Jaspreet_k

Dell Social Media Responder

https://twitter.com/DellCares

http://www.facebook.com/Dell

1 Message

July 29th, 2012 18:00

Did you ever get a response that corrected the problem with the "Expired Certificate" problem?

I'm having the same problem and getting no help :(

I've tried everything, nothing working...

9 Legend

 • 

30.3K Posts

July 29th, 2012 19:00

Betina02,

 

You can still get to the website. The certificate expired, that's all. Allow the exception.

 

I have reported this but because it was found late Friday afternoon, it may be a few days until it's corrected.

 

 

Rick

August 3rd, 2012 14:00

I wouldn't accept the exception, the certificate does not have any information in it suggesting that it is a Dell site.

August 3rd, 2012 14:00

I am getting the same error message, and when you view the certificate, it is a bogus certificate pointing to a bogus site. It expired 12/4/2011.

Could explain if you notice no one has signed up for remote access?

1 Message

August 9th, 2012 03:00

So when is Dell going to fix this? Looks like they had the same problem in 2011 and in prior years also! My security certificate expired 7/11/12??

This is the error I get when I attempt to connect to  Dell with https://www.delldatasafe.com:

The site's security certificate has expired!

You attempted to reach www.delldatasafe.com, but the server presented an expired certificate. No information is available to indicate whether that certificate has been compromised since its expiration.

Thanks in advance

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