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my laptop shuts off after booting
i have a dell intel core i5 n5010 laptop . i switched on the button and it booted showing stating windows.After 2-3 seconds it power off automatically. i used safe mode option but it does not resolve .there are no chances of overheating problem.please help me to rectify my problem.
DELL-Manshu S
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March 23rd, 2013 08:00
Hi Vananrmani,
Welcome to the Community.
I would recommend you to perform a Pre Boot System Assessment (PSA Diagnostics). To launch PSA diagnostics, please press and hold “Fn” key while turning on the system. Hold it down until the diagnostic starts. For more information click the link mentioned below:
http://dell.to/RO1v0p
For error codes refer to the link mentioned below:
http://dell.to/12IFoz8
Thanks & Regards
Manshu S
#iworkfordell
vananrmani
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March 23rd, 2013 11:00
Thank you DELL-MANSHU,
i tried PSA diagnostic test,the laptop automatically power off while the diagnostic test was in progress at LCD GRAPHICS TEST,all the test before LCD GRAPHICS TEST was PASS.Also one thing i noticed is that while switching ON the laptop the exhaust FAN is not rotating.can this problem may be due to overheating.If so how to rectify it please help me to recover from the problem.
DELL-Manshu S
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March 27th, 2013 11:00
Hi Vananrmani,
If the fan is not moving, it needs replacement.
Also, you may refer to the link mentioned below:
http://dell.to/Y47Skn
Please keep me posted with the results.
Thanks & Regards
Manshu S
#iworkfordell
vananrmani
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March 27th, 2013 11:00
please i am waiting for answer anyone reply