'Dell Factory Image Restore' missing

Question

Hi,

I have a dell Precision m4300 - vista ultimate.

I have a recovery partition on my system. I have searched many threads on how to restore my system to factory settings using the partition. Which mainly is as follows:

1. restart system

2. Press F8

3. select Repair your computer

4. Specify language

5. log in as a user who has administrative credentials.

I have reached there but the next step "6. Click Dell Factory Image Restore" does not exist among the options i have.

I have also read some posts with the same problem, and the solution involved using the windows vista DVD. Please note that my system did not ship with the Windows DVD.

Please Advise on how to work around this.

Any help is greatly appreciated

Thank you in advance

c63ab0b21ac244c · Answer

Call or email dell and ask for factory restore disks since it sounds like your partition has been swipped.

Mary G · Answer

Vista restore is different from XP restore and you must boot to the vista dvd: Instructions here.

PS Vista restore is available only if vista was installed by Dell, not on upgrades.

Message Edited by Mary G on 04-05-2008 11:14 AM

arian30s · Answer

Was your system shipped with Vista Ultimate? If no, then Mary G is right, you will not get the 'factory image restore' option. If yes then did you, at any point in the past, tried reinstalling Vista using the disc? If you did then chances are you'd have deleted the partition which had 'factory image restore'.

Mary G · Answer

Message Edited by Mary G on 04-05-2008 10:33 PM

abdallahk · Answer

Thank you for all your posts

First of all, my system was shipped with vista ultimate i did not upgrade.

Since i got the system i did not temper with the partition named "Recovery". , the size of which is 1.99 GB with 1.39 GB free.

The Cd (DVDs) i got with the system are

1. Utilites and drivers

2. The roxio software

3. The Mcaffee security center.

where do i go from there?

Thank you again

Hydralisk00222 · Answer

you have a precision workstation, you are not supposed to have the factory image restore   request backup dvds from dell, there is a link on support.dell.com that you can pull up to request them Message Edited by Hydralisk00222 on 04-06-2008 12:36 PM

Windows General

"Dell Factory Image Restore" missing

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