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3 Posts
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3309
April 10th, 2004 15:00
re-installing Norton Internet Security 2004
Greetings,
I recently (within the last week) received a new I9100. Within the course of installing personal software on the machine, I installed software which interfered with Norton Anti Virus. I was able to remove the rogue software successfully, however Norton Anti Virus was corrupted. I should note here that the software is part of the Norton Internet Security 2004 package. The only recourse was to uninstall and re-install the software. Unfortunately, I am unable to locate the package for re-install. It is not included on the Dell Applications CD. I was able to salvage Norton Internet Firewall, however I cannot re-install Norton Anti Virus. When using the windows Add/remove programs options, the installer is searching for a file called d:\symsetup.exe. I cannot locate this file on the Hard drive, or on any of the CDs provided with my system.
If anyone has any info on this, please let me know... Thanks
_rohini_
123 Posts
0
April 12th, 2004 01:00
First let me begin by telling you that it is a very tough task and non-recommended to reinstall norton.
The associations of norton with the system are so vast that it may require a reinstall of the operating system to avoid further corruption issues.
What you have to try is a manual uninstall of norton Antivirus
You do that by using the search string "manual uninstall" [with or without quotes]
@ http://www.symantec.com/search/
The biggest problem is cleaning up the registry properly,
you can download
Jv16 Tools and run a search for norton and then symantec in your registry and carefully deleting entries.
Ofcourse back up your registry before doing this.
hope this helps
==rohini
HardyHar
525 Posts
0
April 12th, 2004 02:00
will0527,
Try this procedure here or here.
Message Edited by HardyHar on 04-11-2004 11:36 PM
will0527
3 Posts
0
April 12th, 2004 13:00
HardyHar
525 Posts
0
April 12th, 2004 15:00
will0527,
Yes I did find where you could download the file in a zip or exe. However it is in Japanese . I could not find the file in the Symantec U.S. I would call Dell and ask them first where the file is located on your System restore disk. This is where I found the Japanese file here. Scroll down the page and you will see the 2 files. You can click on them to download. However I don't know if they will work since they are in a different language so use at your on risk. I would choose to call Dell first if I was in your shoes. One other thing that I forgot to add is when you click on the link I posted click cancel when it trys to load and the page will load and you will see the files.
Best regards,
HardyHar
Message Edited by HardyHar on 04-12-2004 12:23 PM
will0527
3 Posts
0
April 12th, 2004 17:00