reinstall XP Pro

Question

I have an Inspiron 8600. The hard drive failed on this, and Dell sent me another hard drive which was an unformatted hard drive. I used the reinstallation CD shipped with the laptop. It clearly says Windows XP Professional including SP2. But it actually installed the XP Home Edition.   Has anyone had this problem? Did Dell ship me the wrong CD to start with or am I doing something wrong?   Any help is much appreciated. Thanks.

sirjv · Answer

Call DELL and tell them that the CD shipped to you was wrong. They will greatly replace it immediately.

shesagordie · Answer

rsalpha   Check the system's packing slip/invoice, to see which version of windows is listed.   Bev.

jmwills · Answer

Which version did you have originally?

Denny Denham · Answer

rsalpha, This is a known problem (although it hasn't been reported lately). Apparently there were a number of XP Home CDs mislabeled as XP Professional. Dell should replace the CD without a complaint.

rsalpha · Answer

Thank you all for the responses. I had purchased XP Pro. I chatted with Tech support just now after your response and they promised to ship me an XP Pro CD right away. When I spoke to software support earlier regarding this problem, they told me that I only had hardware support warranty and will have to pay for software support and I was at my wit's end...   I will update this message thread with the resolution when I hopefully get the proper CD from Dell.

Windows General

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