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February 21st, 2013 08:00

windows 7 screen flashes at log in screen.

i have dell studio 1558 laptop with windows 7 home premium operating system.

problem is at the time of windows log in, screen flashes 2 to 3 times. how to solve this issue?

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1.8K Posts

February 21st, 2013 09:00

Hi rupesh_b007,

You may try using your system in safe mode with networking and see if it exhibits the same behavior by following steps below:

  • Restart the computer.
  • Tap the F8 key on the keyboard during the boot process until you see the Windows Advanced Options Menu on the screen.
  • Select “Safe Mode with Networking” from the menu using the arrow keys on the keyboard and then press the key.
  • Select the user account at the log in screen.
  • See if the system issue exhibits the same behavior. 

Another step you may try is to uninstall video drivers from 'Device manager' and re-install it by following the steps below:  

  • Click on “Start” and right click on “Computer”.
  • Click on “Manage”.
  • Click on “Device Manager”.
  • Under “Display adapters”, you will find the video driver listed.
  • Right click on it and click on “uninstall”. (Check and make a note of the driver installed on your system and re-install the driver from the below steps accordingly).
  • Check the box to delete the software.
  • Restart your system and click on the link: http://dell.to/QjjZDA
  • Enter the Service Tag of your system and select the operating system.
  • You will find the video driver under “Video”.
  • Click on the video driver depending on the video card your system has. (Install the same video driver which you uninstalled from “Device Manager”.
  • Click on “Download File”.
  • Select “For Single File Download via Browser”.
  • Click on “Download Now”.
  • Save the driver on your desktop.
  • Once the driver is saved on desktop, right click on it and select “Run as administrator”.
  • Install the video driver by following the on screen instructions.
  • Check if the issue is resolved or not. If the issue still persists, update the system BIOS.

Note: Make sure the ac adapter is connected and the battery is charged 10% or above to update the BIOS. Also, disconnect all the external peripherals before updating the BIOS. All the programs should be closed and documents saved. 

  • Click on the below link: http://dell.to/QjjZDA
  • Enter the Service Tag of your system and select the operating system.
  • Go to “BIOS” and click on the BIOS available.
  • Click on “Download File”.
  • Select “For Single File Download via Browser”.
  • Click on “Download Now”.
  • Save the BIOS on your desktop.
  • Once the BIOS is downloaded on the desktop, right click on it and select “Run as administrator”.
  • Follow the prompts on screen and restart your computer.

Please share the findings.  

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