Wyse Device Manager

Last reply by 06-21-2019 Solved
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2 Bronze
2 Bronze
5496

WDM Upgrade and Support?

Hello,

I'm a little confused about Wyse Device Manager in 2019.

Is this software still supported, or must the Wyse Management Suite be used?

We are still on version 5.0. Where can I download the Installation files required for the upgardes?

What is the order for upgrading?

I can't find every single Installation guide for the versions in between like 5.7.0, there is only one for 5.7.2 which says I need 5.7.0 to upgrade. But there is none for the prior version to tell me which version I need to upgrade to it.

Can I continue to use my license for the recent version or do I have to buy a new one?

If I need WMS, where can I get the migration Tool (WDM to WMS)?

 

Thanks for helping me.

Solutions (3)

Accepted Solutions
3 Zinc
5489

Wyse Device Manager (WDM) is End of life and end of sale. 

For new deployments you will want to use WMS. 

If you are trying to migrate from WDM to WMS there are guides available at. https://www.dell.com/support/home/us/en/19/product-support/product/wyse-wms/manuals

 

View solution in original post

10 Diamond
5487

This item is not available anymore for purchase. Its End of Life End of support.

Game over. End of Service Life (EOSL)

https://www.dell.com/en-us/work/shop/wyse-endpoints-and-software/wyse-device-manager-wdm/spd/wyse-wd...

https://www.dell.com/support/article/us/en/04/sln304228/getting-support-for-wyse-products-wyse-download-site-decommissioned?lang=en

 

 


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View solution in original post

5471

Wyse transitioned to Dell so I would say you have to ask Dell support.

Dell acquired Wyse Technology in 2013.

Typical SDLC is 5 years.

So EOSL would be 2018.

https://www.dellemc.com/en-us/services/support-services/index.htm

 

Licensed Wyse software and digital Licenses that were available in the Wyse Self Service Portal are now available through Dell Digital Locker. Dell Digital Locker allows you to access licensed software products, download license keys, view software entitlements, and more.

Software titles and product keys available in Dell Digital Locker are:

  1. Wyse Device Manager
  2. PC Extender
  3. Thin Client Extender
  4. ThinOS Maintenance
  5. ThinOS Lite Maintenance
  6. Cloud Client Manager

The Dell Digital Locker allows you to view and manage your products, software, subscriptions and licensing information in one location. You can:

Download purchased software
Access licensed software products
Download updates and patches
Manage user and product groups
View software license entitlements
Manage warranty subscriptions


 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support


Get Support on Twitter @DellCaresPro


Diagnostics & Tools

View solution in original post

Replies (4)
3 Zinc
5490

Wyse Device Manager (WDM) is End of life and end of sale. 

For new deployments you will want to use WMS. 

If you are trying to migrate from WDM to WMS there are guides available at. https://www.dell.com/support/home/us/en/19/product-support/product/wyse-wms/manuals

 

10 Diamond
5488

This item is not available anymore for purchase. Its End of Life End of support.

Game over. End of Service Life (EOSL)

https://www.dell.com/en-us/work/shop/wyse-endpoints-and-software/wyse-device-manager-wdm/spd/wyse-wd...

https://www.dell.com/support/article/us/en/04/sln304228/getting-support-for-wyse-products-wyse-download-site-decommissioned?lang=en

 

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support


Get Support on Twitter @DellCaresPro


Diagnostics & Tools

5479

OK, thanks for letting me know.

Do you know where I can get the installation files needed for upgrading to the most recent version?

At least I have a valid license and I would like to use the latest version.

Do I need to contact the support directly?

5472

Wyse transitioned to Dell so I would say you have to ask Dell support.

Dell acquired Wyse Technology in 2013.

Typical SDLC is 5 years.

So EOSL would be 2018.

https://www.dellemc.com/en-us/services/support-services/index.htm

 

Licensed Wyse software and digital Licenses that were available in the Wyse Self Service Portal are now available through Dell Digital Locker. Dell Digital Locker allows you to access licensed software products, download license keys, view software entitlements, and more.

Software titles and product keys available in Dell Digital Locker are:

  1. Wyse Device Manager
  2. PC Extender
  3. Thin Client Extender
  4. ThinOS Maintenance
  5. ThinOS Lite Maintenance
  6. Cloud Client Manager

The Dell Digital Locker allows you to view and manage your products, software, subscriptions and licensing information in one location. You can:

Download purchased software
Access licensed software products
Download updates and patches
Manage user and product groups
View software license entitlements
Manage warranty subscriptions


 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support


Get Support on Twitter @DellCaresPro


Diagnostics & Tools

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