Wyse USB image Tool not recognizing USB drive

ZERO replies, AWESOME work Dell ...

Yes this tool is a nightmare and zero support from Dell so far.

I need to pull an image, tried 4 different pc's, including a wyse 5070. Tried multiple different USB brands and sizes. the wyse device doesn't see the USB drive that is online and working. 2 windows pc's start up with "failed to read usb drive information" with or without even a USB drive present. and the one that does detect and start, fails each time on formatting the USB drive. So never ever will I use dell thinclients anymore, but with 50 devices already in the field, it's a hard sell to my client they will need to stop using Dell and switch to HP now

Finally "fixed", after days with this same situation. I used older versions of the USB image tool, it worked for me on version 2.1.2.

You had to go back that far to get it to work?
Where did you find that version?  All I can find is 3.5 & 3.4.

https://downloads.dell.com/wyse/USBFT/

I started from the oldest, 2.0.9, 2.1.0, didn't give me errors but didn't work, 2.1.1 error on formatting usb.

This is a useful solution for older clients but if you want to image the Optiplex 3000 thin client, for example, you need 3.5.0 to work.  Please address this, DELL.

I had a very hard time until I ran the tool as an admin.  Hope that helps.

A few months later: the problem is still not resolved.

I cannot fallback to older versions since it does not recognize my WYSE 5070, nor can I use the last version since it just doesn't work (be it with or without admin permissions).

My company paid for that, but this won't happen again.

This tool is an absolute nightmare, years ago it worked okay-ish. This week again facing the same issues as above. Some small driver thing somewhere probably. Easy fix for Dell dev team, however Dell does not seem to care. Reading this thread today makes me make the decission, my largest client's DELL devices are a couple of years old now, will tell them Dell is not going to work anymore onwards. Will order the first batch of HP t550's tomorrow morning. The time we have spent over the years fighting this imaging tool is insane. I mean hardware is great, and once it runs, it works really nice in the field. But every time we need an update/modified image, we must use this horrible tool. 1 device creates broken partitions, the other doesn't recognize the USB drive, etc..

Still not working even running as an admin, oh and the handy link for previous version - https://downloads.dell.com/wyse/USBFT/ is no longer accessable.

@dallinga​ been trying to get around this issue myself today and finally found a solution. running as admin indeed didnt work. but holding shift and running as different user (an admin account) did work. 

No idea why but it helped. 

@Salinha​ could you please share 2.1.2 version? https://downloads.dell.com/wyse/USBFT/ doesn't work unfortunately...

Btw the problem has been solved. It didn't work on Windows 11 (I tried 3.5.0, 3.3.0, 3.1.0 versions). On Windows 10 it works correctly (I use 3.3.0 version), don't forget run app via administrator (I guess it helps sometimes).

@dallinga​ Luckily archive.org has all versions available here. I can now confirm that  version 2.1.4 worked with my Wyse 3030 N03D client and managed to install Windows Embedded 7 smoothly.

Pro Tip: Start the USB tool without the pendrive connected. Afterwards, connect the pen drive and refresh the drives list, otherwise the programs stays in a "Scanning USB devices... " state forever.

when i switched to an old 2.0 usb drive it worked (instead of 3.0)

usb imaging tool 2.1.2