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Connection issue
Connection issue
I have never been able to establish a connection. Not via auto connect (gmail), VNC or manual with IP address. "Session disconnected" on auto and VNC, "could not connect to server" on manual.
I am on a AT&T wireless 2WIRE router.
DroidX 2.2.1
WIN7 Home Premium
PocketCloud 2.1.5
Ultra VNC WIN32 1.0.9.5
Any advise is appreciated
Rmontalvo1
623 Posts
0
August 4th, 2015 21:00
Are having this problem when attempting to connect locally (via wi-fi) or remote (via 3g/4g)?
Have you reviewed the PocketClout Admin Guide? You can download it from www.wyse.com/kb and search for document 20015.
Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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Suchitha
925 Posts
0
August 7th, 2015 04:00
Are you able to connect to your desktop from other desktop rdp client on the same network?
Wyse PocketCloud Team
fsteyer
5 Posts
0
August 7th, 2015 04:00
I am sitting in front of my computer and it won't work on wifi or 3G
Rmontalvo1
623 Posts
0
August 7th, 2015 04:00
When you run your Windows companion, do you get any errors?
Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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fsteyer
5 Posts
0
August 7th, 2015 04:00
Thank you all.
I uninstalled the companion and VNC, downloaded and reinstalled, and now get connectivity via (gmail) WiFi, but not 3G (session disconnected).
Thanks again .........
fsteyer
5 Posts
0
August 7th, 2015 04:00
actually .... it only worked ONCE over Wifi. Now I get the session disconnected messagge again. Very frustrating, especially for a paid app.
fsteyer
5 Posts
0
August 7th, 2015 04:00
I rebooted my X and PC and it seems to work for now.
Thank you.
Suchitha
925 Posts
0
August 7th, 2015 04:00
Ok we have narrowed the issue only on ultra vnc on 3g on win7 home edition , correct?
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 9th, 2015 20:00
Glad it works. let us know if you see this issue again.
Wyse PocketCloud Team