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C++ Runtime Error when opening PDF documents
C++ Runtime Error when opening PDF documents
Hello all,
We use a program called Tactus that we RDP into. It's a program where we can view our doctors office charts and such. It's a Windows based program. We are getting C++ Runtime errors when we attempt to open PDF files. There are other random error messages, but other employees cannot seem to recall what they were. Anybody have any insight on this? Thanks.
Josh-2015
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August 2nd, 2015 05:00
Evan, are you usinf auto-discovery or a manual connection to connect?
If you are using auto-discovery, can you please provide us with a log file from the companion software to help us diagnose the issue? To do this, please do the following:
Windows:
1- Right Click on kite icon in the system tray
2- Select Preferences
3- Navigate to the Advanced tab
4- Check the Enable Debug option
5- Attempt to reproduce the issue
6- Navigate back to the Advanced tab under the companions preferences
7- Press the ... button next to where you enabled the debugging mode
8- Save this file and send it to us using out ticketing system (submit a ticket here: http://pocketcloudsupport.wyse.com/tickets/new) and be sure to include a link to this forum thread with a note mentioning that I (Josh) asked you to send us the log file.
If you are not using auto-discovery, please let me know what the exact error message(s) you are getting are.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com