Doctodd47
6 Indium

Cannot connect

Cannot connect

This just started pocket cloud was working fine on mon and tues then on wed it quit and said could not connect to server tried going to server and allowing remote access but it didn't work

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8 Replies
8 Krypton

RE: Cannot connect

1. What type of computer are you connecting to (Mac OSX or Windows)?
2. What version of the operating system are you using (Lion, XP, Vista, 7, 8, etc.)?
3. What connection method are you using (manual or auto-discovered)? If you are using auto-discovery, what version of the companion software are you using?
4. What device and iOS version are you using?


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Doctodd47
6 Indium

RE: Cannot connect

Windows 
Windows seven pro
Manual
iPad 2

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8 Krypton

RE: Cannot connect

What version of iOS is installed on your iPad 2?

Please take a look at the following knowledge-base article related to the error you are getting here:

http://pocketcloudsupport.wyse.com/e...x-Reasons-Why-

If this does not help you get connected, please let me know.


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Doctodd47
6 Indium

RE: Cannot connect

iPad iOS

6.1.3 is the iOS version

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Doctodd47
6 Indium

RE: Cannot connect

Tried article

Tried the knowledge base article no help

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8 Krypton

RE: Cannot connect

Are you using VNC or RDP to connect?

If you are using VNC, what VNC client are you using? Is it RealVNC by any chance?


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Doctodd47
6 Indium

RE: Cannot connect

No tight vnc

I am using tight vnc

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8 Krypton

RE: Cannot connect

Are you trying to connect on your own local network with your manual connection or are you connecting from a different network?




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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