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Invalid credentials...?
Invalid credentials...?
Hello fellow pocketcloud'ers
I have just installed pocket cloud to my ipad and my windows 7 home premium, everything has installed correctly and the ipad shows my pc. Once I try to connect with my gmail account (same as initial registration) I get the floating box that tells me I have entered invalid credentials. I have checked, checked and checked again that I am entering the said details correctly and still the message comes.
What am I doing wrong?
Thanks kindly
Ray
Rmontalvo1
623 Posts
0
August 14th, 2015 06:00
Plase review the following knowledge base article and take a look at the information under VNC credentials (http://pocketcloudsupport.wyse.com/e...ud-credentials).
Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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scottpush
3 Posts
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August 14th, 2015 06:00
Finally!
This thread really helped me a lot. Thank you to all the frustrated users and the knowledge of the moderators. There really are a lot of things you need to know to be able to connect in a basic way. First, you need to auto discover your PC. But that only let's you see it, not control it. Then you need to configure VNC. I didn't need to do RDP. Then you need to download TightVNC and get that going. Then all of the configurations that were mentioned in this thread have to be set. What this site needs to do is put all of these requirements in one place so that the beginning user doesn't have to search the forum in order to go to the next step.
Rmontalvo1
623 Posts
0
August 14th, 2015 06:00
If you:
1- Are using TightVNC
2- Have the Windows Companion Installed
3- Your are prompted for a Username and Password
You need to verify the following:
1- That the "Allow loopback connections" is checked on the TightVNC server
2- That in the Windows Companion>Preference>Advanced you have the option "Use 3rd Party VNC on port 5900" checked
When using TightVNC, you should be prompted for a password only. Otherwise, by default when the Windows Companion is installed, you are using Wyse Remote Access VNC which uses the Windows Username/Password combination.
Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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miwbrown
1 Message
0
August 14th, 2015 06:00
I have the same problem and this is not helping. Any other suggestions?
Rmontalvo1
623 Posts
0
August 14th, 2015 07:00
miwbrown,
Can you please telle us if you review the recommended documentation and if you are being asked for a password only or for a username/password? What version of Windows are you using (e.g. Windows 7 home premium, Windows XP Pro, etc.)?
Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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Josh-2015
1.3K Posts
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August 14th, 2015 07:00
miwbrown, have you taken a look at the knowledge-base article related to credentials and where to use what within PocketCloud?
http://pocketcloudsupport.wyse.com/e...d-Credentials-
If that is what you are referring to, please let me know exactly what you are experiencing so I can better troubleshoot the issue with you.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com