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Problems connecting
Problems connecting
Hey there I'm hoping someone can help solve this problem. I have installed pocketcloud on my iPod touch (4th gen) and the companion on
Y vista 64 bit pc ( service pack 2) but I am unable to connect.
The pc is autodetected but selecting it simply gives me an "upgrade to pro" window now forgive me but I'm not going pro until I can test the tool and see if it does what I want.
Any help in identifying what I'm doing wrong is greatly appreciated.
Cheers
Mike
Nat.kiwi
4 Posts
0
July 30th, 2015 10:00
It shows 3 total, my macbook (which will usually connect without problem) and then the two desktop connections (same computer 1 'link' for each method) which don't work and give me the upgrade notice. I have tried removing the connections via settings but it doesn't seem to clear and I have now removed the companion from the macbook but the connection remains displayed.
Chris-2015
544 Posts
0
July 30th, 2015 10:00
You can delete the other two connections by tapping the "Edit List" button.
Nat.kiwi
4 Posts
0
July 30th, 2015 10:00
Ok, thanks for pointing that out. The problem seems to be that even after logging in and out of gmail on the ipod and vista machines autodiscovery is still presenting 3 connections. I have disabled the vnc connection on the pc system and removed the cilent from the mac before resetting connections on my ipod and logging back in - still 3 being displayed.
Chris-2015
544 Posts
0
July 30th, 2015 10:00
How many computers do you have listed on the "My Computers" page?
-Chris
Wyse Technology
Rmontalvo1
623 Posts
0
July 30th, 2015 10:00
Have you tried loging out of gmail and loging back in? PocketCloud supports only one connection and you have three. If you logoff your MAC and disable either the VNC or RDP for your testing. The Pro version will allow for unlimited connections.
Roger Montalvo
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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Nat.kiwi
4 Posts
0
July 30th, 2015 10:00
Oh it seems that i managed to miss the 'edit list' button somehow
now i have fixed up my own self inflicted problem
I guess I should learn to look properly