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jedwards90

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April 21st, 2021 07:00

Amazon Workspaces on Wyse 5070 - connection error

I am trying to connect to AWS Workspaces using Wyse 5070 and getting an error.

I am trying to connect using the registration code as described here. But when I try to login I get a error as follows: Error: Init: D-bus Error

Looking at the event log I see the following:

[2021-04-21 13:39:55.846] [Amazon] login to broker "code://"

[2021-04-21 13:39:55.846] [Amazon] login to broker "code://" failed. error => Error: Init: D-bus Error

Does anyone know what could be the issue?

 

1 person also has this problem

HarryT20

1 Message

December 2nd, 2021 07:00

I have users with similar issues, not necessarily a connection issue, more of a random disconnection issue from an active session in AWS. The user is randomly disconnected. We are using 5070 unit, 9.1.4234 Firmware, 1.12.1 BIOS. We have not seen this issue with our VMware environment, only AWS.

Here is the log... 

[2021-11-23 10:41:56.503] N/WDAProc/WMS (1/1) wms: ignore remote source(same version) 9.1.4234 Root
[2021-11-23 10:41:56.594] N/WDAProc/WMS (1/1) wms: ignore remote source(same version) 14.0.1.305989.3 JVDI
[2021-11-23 10:41:56.610] N/WDAProc/WMS (1/1) wms: ignore remote source(same version) 41.6.1.19187.1 TeamsVDI
[2021-11-23 10:41:56.626] N/WDAProc/WMS (1/1) wms: ignore remote source(same version) 210217.10 HID_Citrix
[2021-11-23 10:41:56.642] N/WDAProc/WMS (1/1) wms: ignore remote source(same version) 21.03.1.17 PCoIP
[2021-11-23 10:41:56.663] N/WDAProc/WMS (1/1) wms: ignore remote source(same version) 2106.8.3.0.18251983.5 Horizon
[2021-11-23 10:41:57.077] A/WebUIProc/WebUIModule (1/1) [Amazon] login to broker "code://*REDACTED*"
[2021-11-23 10:42:32.605] W/WebUIProc/WebUIModule (1/1) scep autoEnroll...
[2021-11-23 10:42:32.605] W/WebUIProc/WebUIModule (1/1) scep prepareAutoEnroll...
[2021-11-23 10:42:32.608] W/WebUIProc/WebUIModule (1/1) scep auto enroll not configured
[2021-11-23 10:42:32.609] W/WebUIProc/WebUIModule (1/1) scep autoEnrollment error: "scep auto enroll not configured"
[2021-11-23 10:46:25.143] N/WebUIProc/WebUIModule (1/1) [PCoIP] start up "x.x.x.x"
[2021-11-23 10:46:25.147] N/WebUIProc/WebUIModule (1/1) [PCoIP] connecting to "x.x.x.x"
[2021-11-23 10:48:19.567] N/WebUIProc/WebUIModule (1/1) [Amazon] connection broker signoff "*REDACTED*"
[2021-11-23 10:48:20.204] A/WebUIProc/WebUIModule (1/1) [Amazon] login to broker "code://*REDACTED*"
[2021-11-23 10:49:25.396] N/WebUIProc/WebUIModule (1/1) [PCoIP] connecting to "x.x.x.x" failed. error => Error: Fail to get vm info!
[2021-11-23 10:50:35.169] N/WebUIProc/WebUIModule (1/1) [PCoIP] start up "x.x.x.x"
[2021-11-23 10:50:35.171] N/WebUIProc/WebUIModule (1/1) [PCoIP] connecting to "x.x.x.x"
[2021-11-23 10:52:29.871] N/WebUIProc/WebUIModule (1/1) [Amazon] connection broker signoff "*REDACTED*"
[2021-11-23 10:52:30.508] A/WebUIProc/WebUIModule (1/1) [Amazon] login to broker "code://*REDACTED*"
[2021-11-23 10:53:35.400] N/WebUIProc/WebUIModule (1/1) [PCoIP] connecting to "x.x.x.x" failed. error => Error: Fail to get vm info!
[2021-11-23 11:03:37.994] N/WebUIProc/WebUIModule (1/1) [PCoIP] start up "x.x.x.x"
[2021-11-23 11:03:37.995] N/WebUIProc/WebUIModule (1/1) [PCoIP] connecting to "x.x.x.x"

 

On the WMS console side, this is what is seen at that same time. 

11/23/21 10:47:14 AM Remote User Login username username logged into device WTxxx
11/23/21 10:41:55 AM Thin Client Image File Downloaded By Device System WTxxx downloaded File Wallpaper.png
11/23/21 10:40:44 AM Remote Session Connected System Remote session initiated from TC device WTxxx - pcoip session to (x.x.x.x)
11/23/21 10:40:44 AM Remote Session Disconnected System Remote session disconnected from TC device WTxxx - undefined session to ()

Acer22

1 Message

March 25th, 2022 17:00

HarryT20 - Were you able to resolve your intermittent disconnects?

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