Dell 8930 will not connect to internet with Bitdefender VPN

Question

I just bought a Dell 8930; Intel i7-9700; RTX 2060 6 gb; Win 10 64 bit and immediately ran into an issue trying to run Bitdefender VPN Premium.

I had no problem running Bitdefender VPN on my old HP Desktop and it still works fine on my Asus laptop. I am hard-wired to my router and the internet signal is strong (6ms ping, 31 MB/s download, 12 MB/s upload). When I connect to VPN I get the message "no internet access". As I said above, I haven't experienced this until I tried connecting with this new computer so I think it must be a setting somewhere. I have tried all of the Bitdefender suggestions (https://www.bitdefender.com/consumer/support/answer/11311/) to fix this issue with no success so thought I'd turn to this community to see if anyone else has experienced similar issues and could share a solution.

Much appreciated!

Pugsy_01 · Accepted Answer

Solution Found through Bitdefender Support: The issue seems to be caused by 'Advanced Stream Detect' from the Killer Control Center software installed on this machine.   We recommend you to disable this option:   here ----------------------------- I didn't uninstall the software.  Instead I poked around in the Killer Control Center 'settings' and I turned the 'Killer Prioritization engine' off.     Now Bitdefender VPN works!!   Question: Would I be better off simply uninstalling this software completely as they recommend?  I just don't want to mess anything up.   Thanks.

speedstep · Answer

Since its not a clean install the default MCAFEE will likely prevent this from EVER working.

Remove using the McAfee Consumer Product Removal tool (MCPR)

IMPORTANT:

Always download a new copy of MCPR before each use.
This ensures that you have the latest version, and that newer McAfee products can be successfully recognized.

http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

At the McAfee Software Removal screen:
1. Click Next.
2. Click Agree to accept the End User License Agreement (EULA).
At the Security Validation screen:
1. Type the characters exactly as shown on your screen. Validation is case-sensitive.
2. Click Next. This step prevents the accidental use of MCPR.

Pugsy_01 · Answer

Thanks.  I did uninstall McAfee when I first booted up the new machine.  Then installed Bitdefender as I have a subscription.  I'll look for any residual programs and try your link.

Pugsy_01 · Answer

I ran the McAfee removal software and restarted but the problem is still there.

However, I just discovered something. When I disconnect my LAN cable and use the built-in wireless card, Bitdefender VPN connects to the internet no problem (I'm using it right now). Seems to be an issue when hard-wired. Any ideas why this would happen with the Dell 8930 machine and not my old HP machine? Is there a hardware setting somewhere that is stopping VPN from accessing the internet when hard-wired?

Thanks.

XPS Desktops

Dell 8930 will not connect to internet with Bitdefender VPN

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