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March 28th, 2022 15:00
Dell Technical Support
Dell has got to do something about their technical support. My first experience was with an agent whose accent was so bad that I could understand only half of what he was saying. He then filed a misleading report saying that my problem was a software issue when the Dell diagnostic tool clearly reported that there was a defect with my hard drive.
Dell then failed to respond to my many Emails requesting a correction to the report. I finally got another agent who also spoke with an accent. After a lengthy discussion, she finally agreed to send me a new hard drive to install myself. I pointed out that the terms of my warranty called for Dell to send a technician to repair their product. She then proposed to send me an estimate of the cost of sending a technician and again I pointed out that the produce was still under warranty. Finally, she agreed to send a technician at no cost to me.
My previous experience with Dell was excellent and I purchased a number of producr=ts from them. After this experience, I doubt if I will ever buy anything from them.
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DELL-Cares
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March 29th, 2022 09:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
Garth3
3 Posts
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March 29th, 2022 10:00
Garth3
3 Posts
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April 4th, 2022 08:00
Another disaster. The technician came this morning and found that Dell has sent him the wrong part.
In addition, the technician informs me that, while he may be able to protect my data, I will have to re-install al my apps. This is not possible in some cases and otherwise would take me several days.
When I purchased this computer, I simply linked it with my old computer and transferred all the data and all the apps. I disposed of the old computer and cannot reverse the process. If Dell wants to provide good service, they would send a technician with the proper equipment.
I am increasingly fed up with Dell’s attitude and lack of meaningful service.