16 Posts

May 16th, 2021 05:00

@monkeyboy59 

What login screen do you mean Windows? Turn off the system plug the keyboard and mouse in the USB 2.0 ports if you have a XPS 8930 the USB 2.0 is the ones by the Ethernet Jack.

2 Intern

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319 Posts

May 16th, 2021 09:00

@monkeyboy59  Can you provide a little more information.  We need to know what Dell XPS PC you have and what keyboard and mouse - are they wired or wireless, manufacturer, etc.

10 Elder

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45.2K Posts

May 16th, 2021 20:00

@monkeyboy59  - Are they Bluetooth?

May 16th, 2021 21:00

No.  Got it fixed.   Thanks for your response

May 16th, 2021 21:00

Thanks for your response.  Thankfully I was able to access an onscreen keyboard to get past the windows login page.  From there, I was able to get the USB ports to detect the keyboard and mouse.  I'm sure this will come up again...  Thanks Windows...

May 16th, 2021 21:00

Thanks for your help.   I was able to access an onscreen keyboard to get past the windows login page.  From there, I was able to get the USB ports to detect the keyboard and mouse.  I'm sure this will come up again...  Thanks Windows...

10 Elder

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45.2K Posts

May 17th, 2021 10:00

Glad you got it fixed, but something isn't right if the keyboard/mouse aren't detected immediately when you boot the PC.

Was this happening when you tried to wake the PC from sleep, or at boot?

May 17th, 2021 11:00

Pretty sure it was on rebooting after an auto-update.  occasionally, the keyboard will go on and off while I'm working...  I try different USB ports until it starts working again...  It's strange

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