What login screen do you mean Windows? Turn off the system plug the keyboard and mouse in the USB 2.0 ports if you have a XPS 8930 the USB 2.0 is the ones by the Ethernet Jack.
@monkeyboy59 Can you provide a little more information. We need to know what Dell XPS PC you have and what keyboard and mouse - are they wired or wireless, manufacturer, etc.
Thanks for your response. Thankfully I was able to access an onscreen keyboard to get past the windows login page. From there, I was able to get the USB ports to detect the keyboard and mouse. I'm sure this will come up again... Thanks Windows...
Thanks for your help. I was able to access an onscreen keyboard to get past the windows login page. From there, I was able to get the USB ports to detect the keyboard and mouse. I'm sure this will come up again... Thanks Windows...
Pretty sure it was on rebooting after an auto-update. occasionally, the keyboard will go on and off while I'm working... I try different USB ports until it starts working again... It's strange
sid1989
16 Posts
0
May 16th, 2021 05:00
@monkeyboy59
What login screen do you mean Windows? Turn off the system plug the keyboard and mouse in the USB 2.0 ports if you have a XPS 8930 the USB 2.0 is the ones by the Ethernet Jack.
Jon-62
2 Intern
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319 Posts
0
May 16th, 2021 09:00
@monkeyboy59 Can you provide a little more information. We need to know what Dell XPS PC you have and what keyboard and mouse - are they wired or wireless, manufacturer, etc.
RoHe
10 Elder
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45.2K Posts
0
May 16th, 2021 20:00
@monkeyboy59 - Are they Bluetooth?
monkeyboy59
5 Posts
0
May 16th, 2021 21:00
No. Got it fixed. Thanks for your response
monkeyboy59
5 Posts
0
May 16th, 2021 21:00
Thanks for your response. Thankfully I was able to access an onscreen keyboard to get past the windows login page. From there, I was able to get the USB ports to detect the keyboard and mouse. I'm sure this will come up again... Thanks Windows...
monkeyboy59
5 Posts
0
May 16th, 2021 21:00
Thanks for your help. I was able to access an onscreen keyboard to get past the windows login page. From there, I was able to get the USB ports to detect the keyboard and mouse. I'm sure this will come up again... Thanks Windows...
RoHe
10 Elder
•
45.2K Posts
0
May 17th, 2021 10:00
Glad you got it fixed, but something isn't right if the keyboard/mouse aren't detected immediately when you boot the PC.
Was this happening when you tried to wake the PC from sleep, or at boot?
monkeyboy59
5 Posts
0
May 17th, 2021 11:00
Pretty sure it was on rebooting after an auto-update. occasionally, the keyboard will go on and off while I'm working... I try different USB ports until it starts working again... It's strange