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February 6th, 2019 22:00

XPS 8700, WLAN and Bluetooth Client installed

This was installed without my doing. It was on 2/04/2019. Since then my sound is not working. All the drivers are okay. I use this computer for music. I am a music teacher and I do need this.

Should I uninstall it? 

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February 6th, 2019 22:00


@greatgranny wrote:

1. This was installed without my doing.  It was on 2/04/2019. 

2. Since then my sound is not working. 

3. All the drivers are okay.  My Dell is a XPS 8700.  I use this computer for music.  I am a music teacher and I do need this.

4. Should I uninstall it? 


1. Maybe just a Windows Update or a Dell Update with Support-ASSist for Dell Wireless Local Area Network (aka WiFi). 

2. Probably just a coincidence. Just troubleshoot the "no sound problem".

3. Nice. Back in the 80's, we had no computers in my Band-Hall.  :Smile:

4. Probably not.

So, no IT-staff at this school?

February 6th, 2019 22:00

I did get it back finally.  Thanks.  Sometimes is pays to shut down the computer and start over. 

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