remove RX 570, connect on board video to monitor, do you see video and hear no beep? If yes, can you test RX570 in another pc to verify it works? If none available try insert the old video card to verify PCIe slot still works. If yes insert RX570 again and make sure gold fingers are evenly seated in PCIe slot. beep is due to incorrect hardware, not insufficient power to gpu. power is not issue here. You did the CMOs clear test but that is done when No POST and nothing connected. The fact you were able to change bios to legacy (secure boot/UEFI off) implies pc POST w/o RX 570. double check in Windows or bios that legacy boot is saved.
I updated bios and no beeps on startup. Still no video. I went into bios on the old card (default for xps 8700) and verified secure boot is disabled. Load legacy OPROM enabled. Just to verify, boot mode should be UEFI right? Changing to legacy mode won't let me boot into the OS and would need a fresh windows install.
No, bios boot mode needs to be legacy not UEFI for the test. Using the old card that allows you to see video, change to legacy. do not worry about Windows or OS because your issue w new card is No POST (failed pre-boot), not no boot. If you can get video w new card when bios is in legacy mode, that would prove bios in UEFI blocked the new card. But that is speculation now. Worth giving it a try.
when you say you updated bios and beeps went away, what did you exactly do in bios?
Good point, good point. I tried in legacy boot mode before updating bios but I'll give it a try now that it seems like I have solved one of the problems and I'll update with results.
Update: I changed the boot mode to legacy and put in the rx 570. Still no signal to the monitor. Also have tried with secure boot disabled and uefi boot mode (about 10 different times).
My monitor only has a vga adapter so I had to get a new cable (display port to vga). I thought it could be the cable because everything in the chassis seems to be running fine and is giving no indication that it isn't working. I tested with an hdmi cable to the tv just to make sure that the cable wasn't the problem. Still no signal to the tv either.
I'm really stumped. I'd appreciate any suggestions.
Before you do anything else, if BIOS has a "Secure Boot" option, disable that, save the change, and see if it boots now with the new video card installed...
Not one readily available unless I decide to violate "social distancing" which I'll probably end up doing before the return window closes.
Gonna keep troubleshooting tonight but I'm basically out of ideas
This is a common problem for the xps 8700 right? But it seems like the main solution is the safe boot off. Idk man idk. I had a lot of problems with the rx 5700 reference card for my pc in florida. The solution for that was changing the pcie slot to a previous version. Seems like AMD has problems with optimization. I've never had an Nvidia card that doesn't work straight away.
Did you actually replace the motherboard battery with a fresh one or just remove and reinstall the old one? You should install a fresh battery before going further.
What's the recommended power supply size for that new video card? From what I can see, the XPS 8700 has a 460W PSU.
What color is the power button when there's no signal to the monitor, steady or blinking? And -no offense intended- but did you connect the monitor to the new add-in video card and not to an onboard video port?
in many other uses case when they had No POST w new gpu then they put back old gpu, still no video. your case is relatively easier because you have proven the 8700 including PCIe slot works for the old gpu. so either the RX570 is not installed properly (correct technique of insertion into the slot and connecting 6 pin PCIe power connector) or the card is faulty or blocked by software. you have already verified bios is in legacy mode. can not think of another thing that disables your RX. just curious in case the card is blocked, do you have any video via the on-board video port while the RX is installed? what is your old card spec? so far we assume your psu is able to supply enough current in the 6 pin connector (stock spec is 460W). since you are running the RX at idle during test, I do not expect 6 to 8 pin adapter will be totally inadequate. Mildly insufficient power to gpu typically causes blue screen or shut down but not No POST. (If there is indeed a power issue, you may need to upgrade psu to 550+W w dual 6 pin connector to make a true 8 pin connector.)
It's standard that all onboard Intel HD Graphics ports are disabled when there's an add-in video card in the XPS 8700, unless/until you enable the Intel Multi-Display option in BIOS setup, and have at least one monitor connected to the add-in video card and one connected to an onboard video port. The Intel Multi-Display option is disabled by default.
If you get video with onboard video or with the old add-in video card, that suggests the new card is DOA. Is it new or an ebay cheapo? You may want to contact the seller...
And please watch your language. This is a family-oriented forum and the abbreviation you used is not appropriate. -Thank you.
Ope, sorry. Yeah I did consider that the card was a brick. The (newegg) box that it came in looked smashed on one side but the interior gigabyte box looked fine. I'm gonna do a little more searching before making a definite decision.
Pretty sure intel multi display is on and I edited my previous post because I did end up getting a display from the motherboard display port with the rx installed.
Intel Multi-Display is off by default. So unless you enabled it yourself after removing/replacing the battery, then you haven't actually cleared BIOS because that should have disabled Multi-Display.
Double-check all your BIOS settings, including Secure Boot, etc and see if you can get a video signal from the card...
-Video from motherboard display port when RX is installed. Followed directions. Now waiting for it to magically work.
-Will boot and give picture from the display port on the motherboard when the card is removed
-Previous card was the default (I believe. This isn't my computer.) Some basic 1GB amd card. I can get the exact specs if it's important.
-Will turn off immediately when I press the power button (don't have to hold it down)
-Power light is solid white
-I installed a fresh battery a few weeks ago
-The PSU is 460W. Minimum for rx 570 is 450W. The 6pin to 8pin adapters seem pretty sketchy to me, but my brother has used them with no problems and I have 4 different ones here to test out, so the adapters themselves don't seem to be the problem either.
roverstreet
8 Posts
0
April 21st, 2020 18:00
Welp. You'll never guess it. Secure boot enabled. Clean startup.
The main issue that needed resolving was bios update to A01 to A14. After updating the bios I didn't think to try enabling secure boot.
redxps630
9 Legend
•
15.4K Posts
0
April 20th, 2020 20:00
remove RX 570, connect on board video to monitor, do you see video and hear no beep? If yes, can you test RX570 in another pc to verify it works? If none available try insert the old video card to verify PCIe slot still works. If yes insert RX570 again and make sure gold fingers are evenly seated in PCIe slot. beep is due to incorrect hardware, not insufficient power to gpu. power is not issue here.
You did the CMOs clear test but that is done when No POST and nothing connected. The fact you were able to change bios to legacy (secure boot/UEFI off) implies pc POST w/o RX 570. double check in Windows or bios that legacy boot is saved.
roverstreet
8 Posts
0
April 21st, 2020 06:00
Hey thanks for the reply.
I updated bios and no beeps on startup. Still no video. I went into bios on the old card (default for xps 8700) and verified secure boot is disabled. Load legacy OPROM enabled. Just to verify, boot mode should be UEFI right? Changing to legacy mode won't let me boot into the OS and would need a fresh windows install.
redxps630
9 Legend
•
15.4K Posts
0
April 21st, 2020 10:00
No, bios boot mode needs to be legacy not UEFI for the test. Using the old card that allows you to see video, change to legacy. do not worry about Windows or OS because your issue w new card is No POST (failed pre-boot), not no boot. If you can get video w new card when bios is in legacy mode, that would prove bios in UEFI blocked the new card. But that is speculation now. Worth giving it a try.
when you say you updated bios and beeps went away, what did you exactly do in bios?
roverstreet
8 Posts
0
April 21st, 2020 10:00
I updated bios to the latest version.
Good point, good point. I tried in legacy boot mode before updating bios but I'll give it a try now that it seems like I have solved one of the problems and I'll update with results.
roverstreet
8 Posts
0
April 21st, 2020 12:00
Update: I changed the boot mode to legacy and put in the rx 570. Still no signal to the monitor. Also have tried with secure boot disabled and uefi boot mode (about 10 different times).
My monitor only has a vga adapter so I had to get a new cable (display port to vga). I thought it could be the cable because everything in the chassis seems to be running fine and is giving no indication that it isn't working. I tested with an hdmi cable to the tv just to make sure that the cable wasn't the problem. Still no signal to the tv either.
I'm really stumped. I'd appreciate any suggestions.
RoHe
10 Elder
•
45.2K Posts
0
April 21st, 2020 12:00
Before you do anything else, if BIOS has a "Secure Boot" option, disable that, save the change, and see if it boots now with the new video card installed...
redxps630
9 Legend
•
15.4K Posts
0
April 21st, 2020 14:00
can you verify the RX 570 is working in another PC?
roverstreet
8 Posts
0
April 21st, 2020 14:00
Not one readily available unless I decide to violate "social distancing" which I'll probably end up doing before the return window closes.
Gonna keep troubleshooting tonight but I'm basically out of ideas
This is a common problem for the xps 8700 right? But it seems like the main solution is the safe boot off. Idk man idk. I had a lot of problems with the rx 5700 reference card for my pc in florida. The solution for that was changing the pcie slot to a previous version. Seems like AMD has problems with optimization. I've never had an Nvidia card that doesn't work straight away.
RoHe
10 Elder
•
45.2K Posts
0
April 21st, 2020 15:00
Did you actually replace the motherboard battery with a fresh one or just remove and reinstall the old one? You should install a fresh battery before going further.
What's the recommended power supply size for that new video card? From what I can see, the XPS 8700 has a 460W PSU.
What color is the power button when there's no signal to the monitor, steady or blinking? And -no offense intended- but did you connect the monitor to the new add-in video card and not to an onboard video port?
redxps630
9 Legend
•
15.4K Posts
0
April 21st, 2020 15:00
in many other uses case when they had No POST w new gpu then they put back old gpu, still no video. your case is relatively easier because you have proven the 8700 including PCIe slot works for the old gpu. so either the RX570 is not installed properly (correct technique of insertion into the slot and connecting 6 pin PCIe power connector) or the card is faulty or blocked by software. you have already verified bios is in legacy mode. can not think of another thing that disables your RX. just curious in case the card is blocked, do you have any video via the on-board video port while the RX is installed? what is your old card spec? so far we assume your psu is able to supply enough current in the 6 pin connector (stock spec is 460W). since you are running the RX at idle during test, I do not expect 6 to 8 pin adapter will be totally inadequate. Mildly insufficient power to gpu typically causes blue screen or shut down but not No POST. (If there is indeed a power issue, you may need to upgrade psu to 550+W w dual 6 pin connector to make a true 8 pin connector.)
RoHe
10 Elder
•
45.2K Posts
0
April 21st, 2020 17:00
It's standard that all onboard Intel HD Graphics ports are disabled when there's an add-in video card in the XPS 8700, unless/until you enable the Intel Multi-Display option in BIOS setup, and have at least one monitor connected to the add-in video card and one connected to an onboard video port. The Intel Multi-Display option is disabled by default.
If you get video with onboard video or with the old add-in video card, that suggests the new card is DOA. Is it new or an ebay cheapo? You may want to contact the seller...
And please watch your language. This is a family-oriented forum and the abbreviation you used is not appropriate. -Thank you.
roverstreet
8 Posts
0
April 21st, 2020 17:00
Ope, sorry. Yeah I did consider that the card was a brick. The (newegg) box that it came in looked smashed on one side but the interior gigabyte box looked fine. I'm gonna do a little more searching before making a definite decision.
Pretty sure intel multi display is on and I edited my previous post because I did end up getting a display from the motherboard display port with the rx installed.
RoHe
10 Elder
•
45.2K Posts
0
April 21st, 2020 17:00
Intel Multi-Display is off by default. So unless you enabled it yourself after removing/replacing the battery, then you haven't actually cleared BIOS because that should have disabled Multi-Display.
Double-check all your BIOS settings, including Secure Boot, etc and see if you can get a video signal from the card...
roverstreet
8 Posts
0
April 21st, 2020 17:00
A couple of notes:
-Video from motherboard display port when RX is installed. Followed directions. Now waiting for it to magically work.
-Will boot and give picture from the display port on the motherboard when the card is removed
-Previous card was the default (I believe. This isn't my computer.) Some basic 1GB amd card. I can get the exact specs if it's important.
-Will turn off immediately when I press the power button (don't have to hold it down)
-Power light is solid white
-I installed a fresh battery a few weeks ago
-The PSU is 460W. Minimum for rx 570 is 450W. The 6pin to 8pin adapters seem pretty sketchy to me, but my brother has used them with no problems and I have 4 different ones here to test out, so the adapters themselves don't seem to be the problem either.