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XPS 8900, Need help, Restart loop
I have the XPS 8900 (System BIOS 2.2.1), My dad just did a system reset to wipe the computer for me to have but now every time I start the computer I reach a page asking for time zone and language. After hitting next, it says why the system may be restarting like making sure the wifi is working (which it is). Hitting next after that just leads me to this endless loop where it tries to restart but comes back to the first page mentioned. I'm not too computer savy so I don't understand much when trying to look up this issue. Can someone please help me?
Vic384
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March 22nd, 2019 14:00
It would help if you told us what operating system you have, Windows 7 or Windows 10 or sometime else. Most likely when your Dad reset the operating system something got corrupted. You may have to repair or reload the operating system.
totofu
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March 22nd, 2019 16:00
It's on windows 10! How should I go about repairing/reloading it?
Vic384
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March 23rd, 2019 05:00
You should download the Windows Media Creation Tool and use it to create a bootable USB or CD/DVD of Widnows 10. The version of Windows 10 created on your bootable media will support installation or repair of Windows 10 Home or Pro. Then you should boot that media and try either repair or re-inatall. Since you dad reset the operating system I assume there is no important data on it so you may as well re-install the operating system.