XPS 8910, unable to login

When I start my computer(Dell XPS 8910), the screen has 2 options, Troubleshoot or shut down the computer. Shutting down the computer will not correct the problem. Using the troubleshoot option has 6 options, System restore, Uninstall Updates, System Image Recovery, Startup Repair, command Prompt, and UEFI Firmware Settings. I tried the first 4 options with no results. Not sure how to use the command prompt. Didn't want to make any changes to the UEFI Settings.

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5 Replies
Vic384
4 Beryllium

Re: Unable to login.

You can use the Command Prompt to run Deployment Image Servicing and Management (DISM) tool and the System File Checker (SPC). Check out this link: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...

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Tesla1856
6 Thallium

Re: Unable to login.

Sounds like your main HDD crashed.

Does machine pass ePSA Diagnostics?

- Does it say whole machine is fine, including any drives and their SMART health status?


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Re: Unable to login.

Is it possible to re-install windows, using a USB flash drive, with a system image?

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Tesla1856
6 Thallium

Re: Unable to login.


@packerbacker1964 wrote:

Is it possible to re-install windows, using a USB flash drive, with a system image?


Yes, see

https://www.dell.com/community/Alienware-Desktops/Aurora-R7-M-2-NVMe-bootable-options/td-p/6073037

and/or

https://www.dell.com/community/Alienware-General-Read-Only/fixed/td-p/5627124


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Re: Unable to login.

The machine passed ePSA Diagnostics.
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