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XPS 8920 failures
I ordered an XPS i7-7700 16GB machine to replace a 4 year old desktop bogged down by Windows 10. The DVD R/W drive was DOA - discovered when I tried to install my printer driver. It was diagnosed as bad by Dell, shipped a replacement drive, and an excellent local tech had it replaced within 15 minutes. It ran great for about a month.
Then I was greeted by a blue screen: KMODE_EXCEPTION_NOT_HANDLED. After power cycling it, from that point on, I have had no HDMI screen output, keyboard lights, or mouse. It will not beep, POST, or boot. Another Dell phone technician diagnosed a bad motherboard and shipped out a replacement. Unfortunately, after the local tech replaced the motherboard, there was NO improvement. His Dell contact requested that the computer be shipped back to the depot - to be returned in 7-14 days! According to the local tech, this is the second failure he has seen. Are there problems with XPS desktops running i7-7700 processors? Bad CPU? Is this typical Dell reliability? Or a lemon?
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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January 19th, 2018 08:00
Apologies for the issues. No, there no platform systemic issues like this. All you can do is await the troubleshooting results from the Depot.
beamermt79
4 Operator
4 Operator
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January 19th, 2018 09:00
DD-L
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June 18th, 2019 01:00
I own an XPS 8930. Within a couple of weeks of the 12 month warranty expiring it has suffered a catastrophic failure. Won't boot up. All I got was a single orange led flash. Took it to pc world (it was bought online from them) who after a number of tests got it flashing 2 orange leds on power up and tell me its a circuit failure and the computer will need replacing. I have had to pay for a partial data download (they couldn't access the SSID) as I had stuff I needed to work on. However after just 13 months for a £1600 machine I don't see that a total failure is acceptable (1 year warranty or not).
speedstep
9 Legend
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47K Posts
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June 18th, 2019 08:00
"KMODE_EXCEPTION_NOT_HANDLED" is corrupted file or defective or mismatched RAM .
Could also be malware.
In the above image, it says that the file CLASSPNP.SYS is broken
546insp
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2 Intern
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June 18th, 2019 09:00