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1 Rookie

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3 Posts

1755

May 6th, 2022 06:00

XPS 8930, Bluetooth suddenly missing

I was using bt yesterday, but it suddenly stopped working. It is not listed in the device manager and the troubleshooter says the device does not have bluetooth. I have updated all the drivers. Running Win 11. Desktop XPS 8930. Thanks

6 Operator

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3.2K Posts

May 6th, 2022 13:00

@davidjones68 Do you know if you have Killer Wireless and Bluetooth or Qualcomm Wireless and Bluetooth? If you don't know you may have to go to https://www.dell.com/support/home/en-us and put in your Service Tag then click on the link 'View product specs' in 'Quick links' on the right. After you know which adapter you have, try downloading and installing the Dell driver for that adapter. 

Here is a link to a thread with a problem similar to yours:

https://www.dell.com/community/XPS-Desktops/XPS-8930-bluetooth-disappeared/m-p/7526356

 

1 Rookie

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20 Posts

May 6th, 2022 14:00

The same thing happens about once every couple months on my xps 8930. The only way I can get bt back is to shut down the pc, remove the power cord, and after 30 seconds, plug power back in and start the pc. 

 

1 Rookie

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3 Posts

May 6th, 2022 15:00

It's Killer and I have updated all the drivers.

6 Operator

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3.2K Posts

May 6th, 2022 15:00

@lem1 Your fix was mentioned as one of the solutions in the link I posted.

12 Elder

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45.2K Posts

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172.6K Points

May 7th, 2022 21:00

@davidjones68  Open Device Manager and click View>Show hidden...

Now look through all DM entries and if you find an "Unknown" device listed, right-click and uninstall it. Then click Action>Scan for hardware changes. Now see if BT magically reappears in DM. Then reboot and confirm that BT is still listed in DM...

3 Posts

February 25th, 2024 06:14

Repair this "C:\Users\cscla\Desktop\Dell Drivers\Intel-Serial-IO-Driver_3MK53_WIN_30.100.2020.7_A06_06.EXE"

Should fix the issue

Download from the Dell website.

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