XPS 8930, SATA HDD missing

You should go to dell.com/support and enter your Service Tag. From there you can click on the 'View system configuration' link to check what was supposed to be delivered with your system. Did you also remove the side panel and look inside the computer to verify that the HDD is missing?

I assume you opened the case and did not see a 1TB hdd inside?

Keeping your privacy in mind, we would kindly request you to delete the post with express service code as it is on public and kindly reach out to us via private message.

Regards,

Aishwarya

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OK, I've done that

Thanks, but the service tag is not recognised. I see this is a common issue. I can't even register the PC without it

Hi,

Can we have the express service code of the system? 

Regards,

Aishwarya

Thanks. Yes I opened the case, th HDD is physically there. I checked the connections, but the BIOS is not finding it

Thanks, yes it is physically there, and I checked the connections

Thanks

It was a loose connection, all working now

@Patrick1631 

How to find the HDD in your new computer:

https://www.dell.com/support/manuals/us/en/04/xps-8930-desktop/xps-8930-service-manual/procedure?guid=guid-26cac413-efc2-4ebc-b0ba-249938c8f771&lang=en-us

The first thing you should do with a new desktop computer is open it up and confirm the hardware configuration you ordered and make sure everything is securely installed and connected after manufacturing and shipping... even if you don't know what you are doing.  And remove any loose screws laying around!

GK