XPS 8930, fata error installing Intel driver

Do you get an error message?

Did you enter your Service Tag on the Support home page? (Don't post it here!)

And after that, on the Drivers & Download page for the XPS 8930, did you move that tiny little slider to the right so it only shows updates for your specific PC?

This update might not apply to your PC. And sometimes, Intel updates fail because the version it wants to install is the same (or older) as the one already installed, except the updater doesn't tell you that...

I just downloaded and installed that update on my XPS 8930 without any problems...

And are you logged into an account with administrator privileges?

And are you logged into an account with administrator privileges?

I am logged into my computer with administrator privileges (available)  AND I am also logged into the Dell website with the correct service tag.

Should I be asked to run with admin privileges during the install? I assumed it would be automatic. I've never experienced this kind of incessant problem with an install, and with all the nastiness out there these days, it kind of has me spooked each day I'm not up-to-date.

Could there be something in conflict with my anti-virus/firewall?

This specific update is supposed to replace 

Should I be able to "see" that file somewhere to make sure it is there to replace? Just wondering out loud.

Thank you for your help.

Do you get an error message?

Yes, every time I try to do the install. It downloads, gets about 10-15 seconds into the process, and then throws up:

Did you enter your Service Tag on the Support home page? (Don't post it here!)

Yes, I'm signed in to my page with Dell, and it shows my service tag at the top.

And after that, on the Drivers & Download page for the XPS 8930, did you move that tiny little slider to the right so it only shows updates for your specific PC?

Yes, the slider has been moved and the needed "Intel Management Engine Components Installer" is showing up there.

Like I said, I had no probs installing it yesterday on my XPS 8930.

Search your PC for this log file:
Intel-Management-Engine-Components-Installer_9D3H9_WIN_2132.15.0.2411_A07.txt

Does it say anything about error(s)?

How are you trying to install this update? Are you using SupportAssist, or doing it manually?

Download a new copy of the update manually and save it on your PC. Then right-click the downloaded file and select Run as administrator...

What antiviral app are you running? I use Windows Security (Windows Defender) and it didn't cause any problems. Disabling yours might help, but be sure to re-enable it as soon as the update is installed.

BTW: The update notes say: " Updated the driver to align with the Management Engine firmware update."  I don't remember any recent Intel ME firmware updates but there is one listed on the XPS 8930 support page from 2017, which is pretty old.

If installing manually doesn't help, you might want to go to the Intel Download Center and use their tool (a downloaded app) to scan your PC and offer any new updates, either this one, and/or others that might be required to install this one.

I will try the other recommendations you have offered here and search for the log. I've run the auto-install and the manual one tonight, and it's still the same. My brain is too tired to try again right now. I'll try first thing manana.

Meanwhile, here's a screen pic of the error message I get.

Again, thank you so much for your help. I reckon it's just something I'm not "seeing", but this is the first time for me to get a hiccup like this.

OK, I did find the log (Intel-Management-Engine-Components-Installer_9D3H9_WIN_2132.15.0.2411_A07.txt) just now, so let me know what/where/how to look for what I need to find out. Here's a snippet with the "error" message, but not sure if it's helpful.

__________________________________

2022:01:18 04:45:08:908: Page count: 7
2022:01:18 04:45:08:910: Added: Welcome
2022:01:18 04:45:08:911: Added: Modify
2022:01:18 04:45:08:913: Added: License
2022:01:18 04:45:08:915: Added: Destination
2022:01:18 04:45:08:917: Added: Progress
2022:01:18 04:45:08:919: Added: Finish
2022:01:18 04:45:08:921: Added: Error
2022:01:18 04:45:08:922: Reading string map
2022:01:18 04:45:08:924: No string map present

_______________________________________

I'll check back first thing in the morning. I get up crazy early.

There's a link to the log file at the bottom of the Intel error message screen you posted.

I just tried to download that same driver again with Firefox like I did previously, but the Download button doesn't work tonight. Nothing happens which I click it.

In the past when that happened on the Dell support page, I'd bookmark the link, Restart the PC, load the browser, and go directly to the bookmark, without doing anything else and try to download it again. And if you have one, try a different browser. Or a different PC and save the file on a USB stick so you can transfer it to the XPS 8930.

Hi Ron,

Here's a shot of my log jam. Notice dates/times/files. I'm going to attempt to delete the file, reboot, and start from scratch again using a different browser, though I remember having done that as a previous suggestion I found while troubleshooting.

For your perusal.

I'll let you know on the backside.

____________________________________________________________________________

OK, decided to NOT delete files and start from scratch, as some of the files had a timestamp from a previous install, and I didn't want to screw those up. Maybe you can advise otherwise.

Using Google browser (usually in Firefox), I downloaded the ME to desktop and Ran as Admin and it showed same Fatal Error message. Here's the log.

I will try the bookmark trick now.

Hi Ron,

Retried again (but without restart) in Edge. Here's the Log error data. I don't really know how much I can share here so just providing ERROR stuff.

And here are the 2 Dell update folders I found. Not sure if this helps, but just documenting anything that might jiggle an idea.

First folder: Same as "Google download" package above.

Second folder: DifXFrontend.log (can give you needed info if you need it).

I'll restart now.

I will try to monitor your replies today, but may not be able to get to them until later in the day. It may just be that I messed something up in the initial install, and there's a kink somewhere. Don't be afraid to point that out; just want to get done!

You rock, man.

Hi Ron,

Restarted, ran again on Google as well as Edge. The same outcome keeps recurring.

I have the IntelME_MSI Log from the attempt, but I do not know what part of it to show you and/or that might include any sensitive data for a public forum.

I'll just await your reply and attempt some more problem-solving later, I guess. Something is just not right. I'm thinking a corrupted file needs to be deleted, or maybe there's some sort of misread and the process may either be optional or awaiting some Windows 11 update. I don't know. It's frustrating, to be sure.

I have to run for now. 

Yea! Glad that solved the problem! 

Don't know if keeping the event logs do you any good, especially if they report "success", and they take up space on the drive, but that's your decision.

Keep my instructions handy. I have a habit of running those commands every so often, even if I haven't had any problems, just to keep ahead of things. Running them can't hurt, and  even if they don't find any issues, that's good too.

One more suggestion. Now that things are working properly again, make an image of your boot drive and save it on external USB drive. You can use any imaging app you like, but Macrium Reflect (free) is useful tool. If you use Macrium, be sure to have it create the bootable USB stick you'd need to restore an image to the boot drive, when/if ever necessary. 

And keep in mind, images are only up-to-date on the day you created them, so get in habit of imaging on a regular basis.

Bottles are nice, thank you, but all I need is knowing I helped solve your problem. So you drink it!