Below is the memory configuration for the xps 8930.
Memory
The XPS 8930 has four DIMM slots. Your computer supports 8 GB, 16 GB, 24 GB, 32 GB, and 64 GB UDIMM DDR4 memory (up to 2400 MHz for i3 processor and up to 2666 MHz for i5/i7/i7k processors).
NOTE: Use slots DIMM1 and DMM3 if you need to use two memory modules.
The following table lists the available memory configuration matrix:
Table 1. Memory configuration matrix
Configuration
Slot
DIMM1
DIMM2
DIMM3
DIMM4
8 GB
4 GB
4 GB
16 GB
8 GB
8 GB
24 GB
4 GB
8GB
4 GB
8 GB
32 GB
8 GB
8 GB
8 GB
8 GB
64 GB
16 GB
16 GB
16 GB
16 GB
Memory
Table 1. Memory specifications
Slots
Four UDIMM slots
Type
DDR4
Speed
Up to 2400 MHz: i3 processor
Up to 2666 MHz: i5/i7/i7k processors
Configurations supported:
Per memory module slot
4 GB, 8 GB, and 16 GB
Total memory
8 GB, 16 GB, 24 GB, 32 GB, and 64 GB
Although not tested/validated by Dell or listed in the manuals or specifications, another Forum XPS 8930 customer confirmed that 48GB worked;
The memory configuration matrix is in error. Memory should be installed in pairs with similar color securing tabs (white or black). Securing tabs for DIMM1 & 2 are white and DIMM3 & 4 are black according to the System-board components diagram in the service manual so the matrix is wrong for 8 GB, 16 GB, & 24 GB configurations. Also the Note is wrong, it should say use slots DIMM1 and DIMM2 for 2 memory modules. Note how the modules are correctly installed by the XPS 8930 forum customer mentioned in Jesse's post.
I can also confirm that not all working configurations are listed. My XPS 8910 came with a single 16 GB module in DIMM1. I upgraded to 32 GB by installing a 16 GB module in DIMM2. None of those configurations are listed in the memory configuration matrix which is identical to the matrix for the XPS 8930 and has all the same errors. Dell has repeated the errors in the service manuals for the XPS 8910, XPS 8920, and XPS 8930.
Although I don't think it matters I would install the 16 GB modules in DIMM1 & 2, and the 8 GB modules in DIMM3 & 4. I assume 2600 MHz is a typo and you mean 2665 MHz.
Just bought a new Dell XPS 8930 and can confirm that the matrix listed in the manual is CORRECT! Two 8 GB modules in DIMM 1, 2 (White, White) does NOT work - 4 Amber flashes from power button - "reseat memory or bad memory." Two 8 GB modules in DIMM 3, 4 (Black, Black) does NOT work - 4 Amber flashes from power button - "reseat memory or bad memory." Only configuration that works with two 8 GB modules is DIMM 1, 3 (White, Black) - boots up showing 16 GB available memory. Haven't tried DIMM 2,4 (White, Black) config yet. Verified each 8GB module alone in DIMM 1 - OK. Either the manual was correct, or Dell has changed their motherboards to match their erroneous manuals! Apparently, securing tab color pairs isn't always correct.
@DE54 Can you verify that your motherboard matches the picture of the motherboard in the Service Manual on page 12? Note that in that picture #25 is DIMM1 slot (white tab) and #27 is DIMM2 slot (white tab). The picture also matches the picture that @Anonymous posted. This motherboard layout with the securing tab color configuration has not changed since the XPS 8910 and XPS 8920 and the error in the memory configuration matrix have not changed either.
The other thing you should do is install CPU-Z and look at the Memory tab to verify that your memory pair is operating as a pair in Dual channel mode.
Some motherboard manufacturers do not use different securing tab colors, but those who do, use matching colors to denote matching slots. Having mismatched colors for matching slots makes no sense.
Two 8 GB modules in DIMM 1,3 slots (white, black) . Ran CPU-Z and showing 16 GB memory, but single channel? Ran diagnostics, ePSA found no issues with DIMM slots, but DIMM 1,2 (white, white) or DIMM slots 2,4 (black, black) keeps giving me 4 Amber flashes - "reseat memory or memory bad." Each memory module works fine in DIMM slot 1.
@RoHe"And if the 2 modules in the pair aren't identical, even if the specs look the same, you won't run in dual-channel mode."
I generally agree it is better if the memory module pairs are identical. My two modules are not identical, the original which came from Dell is a SK Hynix HMA82GU6MFR8N-TF (16GB) and the other was purchased from Crucial Technology CT16G4DFD8213.C16F(16GB) and the specs are not exactly the same, yet they run fine in dual channel mode. One reason I brought memory from Crucial is their reputation for being compatible.
For clarity, DIMM1 is notthe first physical slot counting from the CPU. DIMM1 is the second physical slot from the CPU and that's where the first RAM module should be installed. DIMM2 is the farthest slot from the CPU. (DIMM3 is the first physical slot from the CPU.)
So make sure you have the modules in the right pair of slots, with matching color retention clips.
And if the 2 modules in the pair aren't identical, even if the specs look the same, you won't run in dual-channel mode.
@DE54 Your CPU-Z results (single channel) is what I expected because your memory is not paired. In CPU-Z if you look in the "SPD" tab and use the Memory Slot Selection (Slot #) drop down on the left, you can look at the details of your memory modules in each slot. Slot # and DIMM # do not necessary match, in my XPS 8910 Slot #2 is DIMM1 and Slot #4 is DIMM2. The data for your two memory modules should mostly match. Check and see if the memory modules are pretty similar.
No confusion about the DIMM slots. Tried white, white (1,2) and black, black (3,4). Modules were not identical, but all info down to the chips used were the same. Only way I've found to get them to work was in DIMM slots 1, 3 - single channel. Also ran Dell's ePSA diagnostic, no errors found, even on the extended memory test.
On the idea of the modules being identical, I ordered a second new Timetec SK Hynix 8 GB module - identical in every detail and tried installing them tonight in white, white (1,2) and black, black (3,4) - same result, computer won't boot - 4 flashed Amber from power button (reseat memory or bad memory) Timetec's site says this is the correct memory for the Dell XPS 8930. Matches Crucial.com analysis of my system.
Am returning Timetec modules and have ordered a pair of 8 GB modules directly from Crucial. Photos attached of Timetec modules, their boxes, and original memory module. Thanks!
I've since checked a matched pair of 8GB Timetec SK Hynix modules in white,white (1,2) and black, black (3,4). Same 4 flashes of Amber on power button. Also checked each with the original SK Hynix 8gb module in white,white (1,2) and black, black (3,4) in both orders for each (old, new#1), (new #1, old), (old, new#2), and (new#2, old). Both new modules work together, or with the old module when inserted in DIMM slots 1,3 (white, black) - single channel.
Ordered matched set of 8 GB modules directly from Crucial after they analyzed my system. Will post results. Thanks!
@DE54 I don't know if I missed it or if you didn't say, but what was the original memory configuration of your XPS 8930? I am guessing that it was 8GB in slot DIMM1 and you are upgrading it to 16GB. Is that correct?
DELL-Jesse L
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June 7th, 2018 05:00
cyrilbrd,
Below is the memory configuration for the xps 8930.
Memory
The XPS 8930 has four DIMM slots. Your computer supports 8 GB, 16 GB, 24 GB, 32 GB, and 64 GB UDIMM DDR4 memory (up to 2400 MHz for i3 processor and up to 2666 MHz for i5/i7/i7k processors).
The following table lists the available memory configuration matrix:
Memory
Although not tested/validated by Dell or listed in the manuals or specifications, another Forum XPS 8930 customer confirmed that 48GB worked;
White DIMM 1 16GB
White DIMM 2 16GB
Black DIMM 3 8GB
Black DIMM 4 8GB
Vic384
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June 7th, 2018 13:00
The memory configuration matrix is in error. Memory should be installed in pairs with similar color securing tabs (white or black). Securing tabs for DIMM1 & 2 are white and DIMM3 & 4 are black according to the System-board components diagram in the service manual so the matrix is wrong for 8 GB, 16 GB, & 24 GB configurations. Also the Note is wrong, it should say use slots DIMM1 and DIMM2 for 2 memory modules. Note how the modules are correctly installed by the XPS 8930 forum customer mentioned in Jesse's post.
I can also confirm that not all working configurations are listed. My XPS 8910 came with a single 16 GB module in DIMM1. I upgraded to 32 GB by installing a 16 GB module in DIMM2. None of those configurations are listed in the memory configuration matrix which is identical to the matrix for the XPS 8930 and has all the same errors. Dell has repeated the errors in the service manuals for the XPS 8910, XPS 8920, and XPS 8930.
cyrilbrd
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June 7th, 2018 19:00
Thank you for the reply, Yes I have indeed seen this matrix in the xps-8930 desktop service manual.
I made a mistake in my Original Post, the DIMM allocation is incorrectly stated.
Now if we look at the four memory-module slots (DIMM1 to 4) (and to use the terms of Vic384), from right to left we have:
memory-module slot (DIMM2) (in white)
memory-module slot (DIMM4) (in black)
memory-module slot (DIMM1) (in white)
memory-module slot (DIMM3) (in black)
I received the machine with two 8GB 2666MHz installed in DIMM 1 and 2, could I install two additional 16GB 2600MHz on DIMM 3 and 4?
Or should it be 16GB on DIMM 1 and 2 and then 8GB on DIMM 3 and 4?
Or I should not try to mix RAM as stated above...
Vic384
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3.2K Posts
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June 8th, 2018 10:00
Although I don't think it matters I would install the 16 GB modules in DIMM1 & 2, and the 8 GB modules in DIMM3 & 4. I assume 2600 MHz is a typo and you mean 2665 MHz.
cyrilbrd
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June 10th, 2018 17:00
Yup, missed that one... should have been 2666MHz.
Thank you for your feedback. Well noted.
DE54
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September 6th, 2019 19:00
Just bought a new Dell XPS 8930 and can confirm that the matrix listed in the manual is CORRECT! Two 8 GB modules in DIMM 1, 2 (White, White) does NOT work - 4 Amber flashes from power button - "reseat memory or bad memory." Two 8 GB modules in DIMM 3, 4 (Black, Black) does NOT work - 4 Amber flashes from power button - "reseat memory or bad memory." Only configuration that works with two 8 GB modules is DIMM 1, 3 (White, Black) - boots up showing 16 GB available memory. Haven't tried DIMM 2,4 (White, Black) config yet. Verified each 8GB module alone in DIMM 1 - OK. Either the manual was correct, or Dell has changed their motherboards to match their erroneous manuals! Apparently, securing tab color pairs isn't always correct.
Vic384
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3.2K Posts
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September 7th, 2019 04:00
@DE54 Can you verify that your motherboard matches the picture of the motherboard in the Service Manual on page 12? Note that in that picture #25 is DIMM1 slot (white tab) and #27 is DIMM2 slot (white tab). The picture also matches the picture that @Anonymous posted. This motherboard layout with the securing tab color configuration has not changed since the XPS 8910 and XPS 8920 and the error in the memory configuration matrix have not changed either.
The other thing you should do is install CPU-Z and look at the Memory tab to verify that your memory pair is operating as a pair in Dual channel mode.
Some motherboard manufacturers do not use different securing tab colors, but those who do, use matching colors to denote matching slots. Having mismatched colors for matching slots makes no sense.
DE54
32 Posts
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September 7th, 2019 14:00
Yes, identical to your picture. Dell IPSKL-VM
DE54
32 Posts
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September 7th, 2019 14:00
Two 8 GB modules in DIMM 1,3 slots (white, black) . Ran CPU-Z and showing 16 GB memory, but single channel? Ran diagnostics, ePSA found no issues with DIMM slots, but DIMM 1,2 (white, white) or DIMM slots 2,4 (black, black) keeps giving me 4 Amber flashes - "reseat memory or memory bad." Each memory module works fine in DIMM slot 1.
Vic384
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September 7th, 2019 16:00
@RoHe"And if the 2 modules in the pair aren't identical, even if the specs look the same, you won't run in dual-channel mode."
I generally agree it is better if the memory module pairs are identical. My two modules are not identical, the original which came from Dell is a SK Hynix HMA82GU6MFR8N-TF (16GB) and the other was purchased from Crucial Technology CT16G4DFD8213.C16F(16GB) and the specs are not exactly the same, yet they run fine in dual channel mode. One reason I brought memory from Crucial is their reputation for being compatible.
RoHe
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September 7th, 2019 16:00
For clarity, DIMM1 is not the first physical slot counting from the CPU. DIMM1 is the second physical slot from the CPU and that's where the first RAM module should be installed. DIMM2 is the farthest slot from the CPU. (DIMM3 is the first physical slot from the CPU.)
So make sure you have the modules in the right pair of slots, with matching color retention clips.
And if the 2 modules in the pair aren't identical, even if the specs look the same, you won't run in dual-channel mode.
Vic384
4 Operator
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3.2K Posts
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September 7th, 2019 16:00
@DE54 Your CPU-Z results (single channel) is what I expected because your memory is not paired. In CPU-Z if you look in the "SPD" tab and use the Memory Slot Selection (Slot #) drop down on the left, you can look at the details of your memory modules in each slot. Slot # and DIMM # do not necessary match, in my XPS 8910 Slot #2 is DIMM1 and Slot #4 is DIMM2. The data for your two memory modules should mostly match. Check and see if the memory modules are pretty similar.
DE54
32 Posts
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September 8th, 2019 20:00
No confusion about the DIMM slots. Tried white, white (1,2) and black, black (3,4). Modules were not identical, but all info down to the chips used were the same. Only way I've found to get them to work was in DIMM slots 1, 3 - single channel. Also ran Dell's ePSA diagnostic, no errors found, even on the extended memory test.
On the idea of the modules being identical, I ordered a second new Timetec SK Hynix 8 GB module - identical in every detail and tried installing them tonight in white, white (1,2) and black, black (3,4) - same result, computer won't boot - 4 flashed Amber from power button (reseat memory or bad memory) Timetec's site says this is the correct memory for the Dell XPS 8930. Matches Crucial.com analysis of my system.
Am returning Timetec modules and have ordered a pair of 8 GB modules directly from Crucial. Photos attached of Timetec modules, their boxes, and original memory module. Thanks!



DE54
32 Posts
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September 8th, 2019 20:00
I've since checked a matched pair of 8GB Timetec SK Hynix modules in white,white (1,2) and black, black (3,4). Same 4 flashes of Amber on power button. Also checked each with the original SK Hynix 8gb module in white,white (1,2) and black, black (3,4) in both orders for each (old, new#1), (new #1, old), (old, new#2), and (new#2, old). Both new modules work together, or with the old module when inserted in DIMM slots 1,3 (white, black) - single channel.
Ordered matched set of 8 GB modules directly from Crucial after they analyzed my system. Will post results. Thanks!
Vic384
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3.2K Posts
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September 9th, 2019 04:00
@DE54 I don't know if I missed it or if you didn't say, but what was the original memory configuration of your XPS 8930? I am guessing that it was 8GB in slot DIMM1 and you are upgrading it to 16GB. Is that correct?