Hi, I see you’re looking for technical assistance. If you require our help, you could initiate a private/direct message with us, and we’d be glad to assist you.
Check these threads to see if any are applicable to your questions = XPS 8930, second SSD
@Vic384 , I appreciate your response and the attachment. My situation involves internal drives that are not recognized in either File Explorer or Disk Management, but are recognized by BIOS. One of these drives was the original spinning hard drive that was factory installed, and was the only file drive until I cloned the system onto the current SSD primary.
I have spent hours on the phone with Dell Tech Support, and so far have not found a solution. I was, however, able to get Disk management to identify and format the second SSD by putting it into an external drive enclosure and plugging it into a USB port.
@KenCarrothers One issue with the original spinning hard drive is that it still has the operating system on it unless you have re-initialized the drive. If you install the hard drive you should boot your system using the F12 Boot Menu so that you can select and make sure you are booting from your 1 TB PCIe SSD. You can then re-initialize the hard drive using DiskPart. Here is the DiskPart procedure:
When using DiskPart, make sure you use the 'list disk' command to identify which disk is your hard drive and the 'select disk' command to select the hard drive to re-initialize.
Yes, thanks, but until the system actually recognizes the drive, it's a moot issue.
There is obviously something going on between the BIOS and Windows. I have a call scheduled with Dell Tech support again this morning, we'll see what they come up with. I can't bring myself to believe that Dell would design a system to limit you to only having one drive when you put a PCIe drive in as the primary. That just doesn't make sense to me.
DELL-Cares
Moderator
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27.6K Posts
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March 11th, 2021 20:00
Hi, I see you’re looking for technical assistance. If you require our help, you could initiate a private/direct message with us, and we’d be glad to assist you.
Check these threads to see if any are applicable to your questions = XPS 8930, second SSD
KenCarrothers
3 Posts
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March 12th, 2021 05:00
@Vic384 , I appreciate your response and the attachment. My situation involves internal drives that are not recognized in either File Explorer or Disk Management, but are recognized by BIOS. One of these drives was the original spinning hard drive that was factory installed, and was the only file drive until I cloned the system onto the current SSD primary.
I have spent hours on the phone with Dell Tech Support, and so far have not found a solution. I was, however, able to get Disk management to identify and format the second SSD by putting it into an external drive enclosure and plugging it into a USB port.
Vic384
4 Operator
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3.2K Posts
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March 12th, 2021 05:00
@KenCarrothers Try one or more of the solutions offered in this document to see if it solves your problem.
Vic384
4 Operator
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3.2K Posts
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March 12th, 2021 06:00
@KenCarrothers One issue with the original spinning hard drive is that it still has the operating system on it unless you have re-initialized the drive. If you install the hard drive you should boot your system using the F12 Boot Menu so that you can select and make sure you are booting from your 1 TB PCIe SSD. You can then re-initialize the hard drive using DiskPart. Here is the DiskPart procedure:
https://macrorit.com/partition-magic-manager/initialize-disk-gpt-mbr-from-cmd-diskpart.html
When using DiskPart, make sure you use the 'list disk' command to identify which disk is your hard drive and the 'select disk' command to select the hard drive to re-initialize.
KenCarrothers
3 Posts
0
March 12th, 2021 06:00
Yes, thanks, but until the system actually recognizes the drive, it's a moot issue.
There is obviously something going on between the BIOS and Windows. I have a call scheduled with Dell Tech support again this morning, we'll see what they come up with. I can't bring myself to believe that Dell would design a system to limit you to only having one drive when you put a PCIe drive in as the primary. That just doesn't make sense to me.