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10484
August 13th, 2018 05:00
XPS 8930, several issues
Regarding: XPS 8930, i7-8700, GTX 1070, 16 GB RAM
-SupportAssist shows an urgent BIOS update is required but while installing it shows Failed. Installing manually generates a .sys file in the same folder as the .exe file but fails to show an installation window whatsoever. Run as administrator on C:. Dell Customer Service Netherlands unable to resolve this issue
-PC changes to energy saving mode even though I have changed this back numerous times. Really annoying. This means the PC goes and sleep when you want your PC to stay on
-PC turns itself on when hibernating without me doing anything to cause this
-Youtube music 'cracks' often which ruins the experience, with me unable to delete MaxxAudioPro, the audio driver/interface
I would greatly appreciate help regarding these issues. I have this PC since december 2017 but issue after issue has kept me busy.
Previous issues (now resolved)
-PC takes ages to turn off
-Windows cumulative updates consistently fails -> Had to reinstall Windows; very tedious and time-consuming
-Killer networking card is off after hibernation/sleep mode
Overall I expected a much faster PC, considering the i7 8700 with 6 cores and 12 MB cache. My HP i7-7500U laptop, while theoretically having much less processing power, feels faster and more responsive, and above all else more stable. I do not remember having any such long-term issue on my HP laptop.
Can I receive a refund, considering I am within the 1 year warranty? This PC basically keeps me busy trying to resolve all these issues rather than actually getting productive work done on it. Which basically defeats the purpose of having a high-end PC.
546insp
2 Intern
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732 Posts
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October 20th, 2018 17:00
I have almost no problems with Dell computers and there is a change you can make in the bios and under power management that controls sleeping...……...I fixed all that on mine. Dell rocks!
340958
15 Posts
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October 29th, 2018 14:00
546insp please keep the propaganda to yourself. The absence of problems in your case does not negate mine.
Have changed every energy/power setting in BIOS and yet no solution to my problem.
Suggesting I can resolve this is power management is laughable, it shows you havent read my problem.
Its the same solution DELL Netherlands suggests, absolutely amazing.
My problem is that it CHANGES AUTOMATICALLY INTO ENERGY SAVING MODE.
Running latest BIOS version, latest WIN10, everything.
Tesla1856
10 Wizard
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17.9K Posts
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71.1K Points
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October 29th, 2018 14:00
It's possible for certain 3rd party apps to change Power Profile. It might even be a Dell program. I think it can even be changed by Scheduled event.
You can see those actions in Event Viewer and other places.
A work-around is to just make this troublesome Power-Profile the Default. Customize it however you want (they are just names).
340958
15 Posts
0
October 29th, 2018 14:00
Thanks for your reply and help Tesla
Just tried the workaround. However, even with all the settings changed to favor speed over energysaving (even CPU speed set at minimum 25%) in the troublesome power plan it still slows down insanely much. So counterproductive and nonsensical right? In the Dell power plan however I have good performance.
Thanks for suggesting me to look at eventvwr.exe! The following errors seem to be the culprit
Source: Intel ( R ) RMT
Task category: NeverSleep Agent Service
IRMT - CPowerPolicyManager::SetActivePowerScheme PowerSetActiveScheme failed with error 0
IRMT - CPowerPolicyManager::GetDisplayBrightnessValue PowerReadACValueIndex for GUID_DEVICE_POWER_POLICY_VIDEO_BRIGHTNESS failed with error 0
IRMT - CPowerPolicyManager::GetPasswordRequiredValue PowerReadDCValueIndex for GUID_LOCK_CONSOLE_ON_WAKE failed with error 0
Any idea how to resolve these errors from occurring? They seem to originate from Intel
Tesla1856
10 Wizard
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17.9K Posts
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71.1K Points
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October 29th, 2018 17:00
Disable Intel Ready Mode Technology in BIOS.
Uninstall Intel Ready Mode Technology app from Windows if installed.
546insp
2 Intern
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732 Posts
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October 29th, 2018 21:00
You just had bad luck, I have owned 8 or 10 Dells without even a glitch.