XPS 8930 startup issues

Question

Start-up on my 3 month old PC (Dell XPS 8930) had been occasionally flaky, but normally sorted itself out after a simple restart. However, now when I press the power button, the PC appears to power on, with fan and LED's on, but there is no HDMI output whatsoever, with no Dell logo screen. I don't think it's an issue with the HDMI, as when the monitor is on but using another input, and the PC is switched on, it will swap source automatically to the PC input, but turn off straight away claiming no HDMI input detected.

Also, when I have a USB keyboard in, I notice that the number lock LED turns on intermittently for about 10-15 seconds each time.

Any suggestions?

DELL-Chris M · Answer

* Where is the HDMI monitor connected? In the XPS 8930 top onboard HDMI out port or the bottom added video card HDMI out port?
* List everything plugged into the rear of the XPS 8930
* What BIOS is installed?

FuzyDunlop · Answer

I had this same issue with my XPS 8930. It would power on but no signal would be sent to the monitor, so I switched to the lower horizontal HDMI port and powered on the computer and it goes straight to the BIOS recovery screen with two options: "Recover BIOS" and "Reset BIOS Settings to Default"

If I choose the former I get a message saying "ERROR!!!! UNSUPPORTED" and can do nothing else. If I choose the latter it resets and goes back to the same recovery screen.

Ddisappointed · Answer

It may be a result of a recent update sonce we are all having the same problem.  I tried to reset to a restore point  But can’t. May need a windows rebuild but can’t get help on weekends.  Dell, never again.

RoHe · Answer

@Ddisappointed @FuzyDunlop

It would help if you posted the answers to all the questions @DELL-Chris M asked when this thread was started back in 2018. So this can't be a "recent update" problem.

I'm using an XPS 8930 and not had any HDMI issues recently, or ever...

XPS Desktops

XPS 8930 startup issues

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