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1 Rookie

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11 Posts

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February 24th, 2021 11:00

XPS 8940, bypass pre-boot SA warning?

Is there a way in bios settings to bypass the Dell SA (Support Assist) error messages show pre-bios on boot? See image below. This is on a Dell 8940 with latest bios.

Why you ask? Well, I'm building a custom embedded PC project and need to use a customer power button. The button is working fine with the PC and I can bypass this screen by pressing 'ok' but I want to be able to boot the pc without this coming up and having to interact.  I could also short the pin on the motherboard, but wanted to avoid that if there is a simple bios setting possible.

Thanks for any suggestions.

Capture.JPG

11 Legend

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12.6K Posts

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69.5K Points

February 24th, 2021 12:00

You can turn off or even uninstall SA following the instructions on this site.

1 Rookie

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11 Posts

February 24th, 2021 17:00

Thanks for the pointer. Will try.

Does this software actually drive the process that does the diagnostics pre bios boot screen (linked in original post)? I assumed that was a bios feature and not controlled by windows software. 

 

Thx.

8 Professor

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5.3K Posts

February 24th, 2021 17:00

On some systems there's a BIOS setting to disable F1 error prompts on POST but I don't believe that is available on the current XPS lineup.  

11 Legend

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47K Posts

February 24th, 2021 18:00

some older models have EPSA tests in bios.

 

8 Professor

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5.3K Posts

February 24th, 2021 18:00

"screen (linked in original post)?"

Just fyi that your photo was rejected for posting, it might have been to protect you if it contained personal info, so it's not visible on this thread.

1 Rookie

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11 Posts

February 24th, 2021 20:00

I tried removing the software from windows per @JOcean but no go.

It appears this is a pre-boot diagnostic check done by bios. I can't find a setting in bios to disable. Any other thoughts?

Trying to re-attach photo that doesn't share my details. This appears before bios dell screen.

Capture.JPG

8 Professor

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5.3K Posts

February 24th, 2021 22:00

"At power-up . . . try holding the Esc key down . . . and then press the power button, while still holding the Esc key momentarily."

Not sure if the "solution" is a bigger headache than the problem 

 

2 Intern

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514 Posts

February 25th, 2021 16:00

@Djstepo 

This is a warning. If you scan that code with a phone. It takes you to the Dell support for the error but it shows a service tag. Not sure if the service tag is used as an example or if it's the OP's service tag. Just sending this as a warning that scammers could get ahold to your info.

Community Manager

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56.9K Posts

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232.1K Points

February 26th, 2021 05:00

Fixed the image. Thanks.

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