Unsolved
2 Intern
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117 Posts
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May 29th, 2022 07:00
XPS 8950, BIOS settings, UEFI Firmware Capsule Updates
FYI, we disabled UEFI Firmware Capsule Updates in the BIOS (BIOS setup -> security -> UEFI capsule firmware updates -> Disable) in order to prevent Windows Update (WU) from automatically updating the BIOS along with our monthly WU cycle, but it didn't work.
After reading several posts in the Community (see here), it appears there is an issue. So we called ProSupport and they said this setting may not work in Windows 11.
Thank you Dell, once again, for forcing an immature, bug ridden, feature deprived O/S! I understand that only allowing Windows 11 simplifies Dell's support, but really?
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Vic384
6 Operator
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3.2K Posts
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May 29th, 2022 08:00
I am not sure Dell is to blame for this problem. If the setting does not work, perhaps it is because Microsoft/Windows ignores the BIOS setting, I think the only way to stop the update would be to disable the BIOS update with hardware. Microsoft probably views not updating the BIOS as a security issue.
DELL-Cares
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May 29th, 2022 08:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
ann_droid
2 Intern
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508 Posts
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May 29th, 2022 09:00
Hi
Do you mean this sort of thing ....
Volume in drive A is SYSTEM_DRV
Volume Serial Number is 5566-7788
Directory of A:\
01/11/2021 16:03
25/07/2021 21:17
18/09/2021 11:39
0 File(s) 0 bytes
Directory of A:\EFI
25/07/2021 21:17
25/07/2021 21:17
25/07/2021 21:17
20/08/2021 13:26
27/10/2021 10:17
16/08/2021 15:07
01/11/2021 16:03
13/09/2021 12:46
18/09/2021 13:13
???????????????????
And Ye Shall Find
2 Intern
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117 Posts
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May 29th, 2022 12:00
@Vic384 I agree the bug may be with Microsoft, or for all we know, AMI.
My gripe is that Windows 11 is currently deficient! That's why Dell offers a choice of Windows 10 for it's "business" (e.g., Latitude) customers. By forcing Windows 11 on XPS8950s, they're implicitly saying it's fine for customers to experience issues which might have been avoided with a mature O/S. In the case of a BIOS update it's even worse, since a glitch could brick the entire device.
And Ye Shall Find
2 Intern
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117 Posts
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May 29th, 2022 12:00
I'm not sure. It's an option in the BIOS user interface.
BIOS Settings
XPS_Man
7 Practitioner
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12K Points
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May 30th, 2022 12:00
I am using windows 10 on my XPS 8950s (around 6 of them) and have no issues.
Please make a note that all those machines were purchased with Win 11.
You may have to pay for windows 10 license. Dell has windows 10 drivers available for XPS 8950
https://www.dell.com/support/home/en-in/product-support/product/xps-8950-desktop/drivers
RoHe
12 Elder
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172.6K Points
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May 30th, 2022 12:00
It's not just Win 11. I'm using XPS 8930 with Win 10 and Windows Update force-installed a BIOS update on my PC with Capsule Updates disabled in BIOS.
And worse, it force-installed the exact same version of BIOS that was already running. So WU not only ignored the Capsule Update setting, it didn't notice or care that the version it wanted to install was same as the version already running...
And you have to remember to disable that Capsule Update setting after every BIOS update, regardless of whether you do the update manually in/outside Windows, or via SupportAssist, or when forced by WU because each BIOS update resets Capsule Updates to its default setting - enabled.
ispalten
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May 30th, 2022 13:00
I don't know, my experience on W11 is quite different?
WU IS listing the BIOS Update to V2.6.0 from my V2.3.0:
It will not be automatically installed as it shows as an OPTIONAL UPDATE.
Here is what System Info shows for my BIOS:
BIOS Version/Date Dell Inc. 2.3.0, 10/7/2021
I did disable Capsule Update.
So, on W11, it IS working correctly for me but I'm on an 8940 XPS SE if that matters? I wouldn't think so unless there is a problem within the 8950 BIOS?
I see @RoHe has the problem on an 8930 though?
I did have to do a CLEAN Install of W11 using the MS Media Creation tool though? This XPS was shipped with W10 and upgraded to W11. I had a problem that required a CLEAN install of Windows and since it was shipped with W10, that is all the Recovery method would install so I used the MS tool to save a step. Don't think that should matter though?
RoHe
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May 30th, 2022 16:00
Probably too much to ask, but maybe, possibly, perhaps, when the moon was full and there was an "r" in the month, Microsoft fixed WU so it obeyed the Capsule Update setting in BIOS...?
And now if they could only train WU to check driver/BIOS versions already installed and not force install the same versions again.
Naw...that would be asking too much...
ispalten
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May 30th, 2022 16:00
@RoHe
I guess I'm lucky?
Last 'forced' install was V2.4.0 which started my lockup problems:
When I went back to V2.3.0 I disabled the WU update capability. Even when I tried the later ones I manually turned it off in BIOS.
Windows 11 is behaving for me, so far, at least for Capsule Updates?
RoHe
12 Elder
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May 30th, 2022 16:00
For my XPS 8930, the BIOS update that was offered by WU (Win 10) was listed as an "Optional" update. I had installed this version in mid-Oct'21 so just kept ignoring the offer.
After several weeks, the BIOS update disappeared from the "Optional" list and WU History showed this, even though Capsule Updates was disabled:
WU is currently offering BIOS 0.1.1.23 as an Optional Update, even though it's already installed here. I've confirmed that Capsule Updates is disabled and watching to see if WU forces installs this one...
And Ye Shall Find
2 Intern
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117 Posts
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May 30th, 2022 17:00
I've been working with Dell Cares. They seem believe things are generally working as they should, more or less dismissing the issues some are experiencing. They also encouraged us to re-enable Capsule Updates in the BIOS (contradicting ProSupport).
It's not clear exactly why they're taking this position, but since other apps (increasing over time) are updating through WU, disabling Capsule Updates in general could do more harm then good. Also, if (?!?) disabling Capsule Updates in the BIOS has no impact anyway, it might be logical to revert the setting to default.
And Ye Shall Find
2 Intern
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117 Posts
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May 30th, 2022 18:00
@RoHe. Totally agree. If disabling Capsule updates in BIOS has no impact, however, I'm not sure we have much say in the matter.
RoHe
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May 30th, 2022 18:00
If a BIOS update installed via WU fails and totally bricks the motherboard, is Microsoft going to be responsible? No...
Dell's BIOS update policy says unless a Dell Support person directly instructs you to update BIOS, you have to pay for a new motherboard if it gets bricked. I doubt they'll cover the board after a failed BIOS install via Windows Update.
Some of us aren't willing to take that risk, and let Microsoft take total control of our PCs.
Your PC, your decisions...
RoHe
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May 30th, 2022 19:00
You'll have to try disabling Capsule Updates to see if that stops future BIOS updates via Windows Update.