XPS model?, computer reset

Question

I did a computer reset. Now when it boots up it says 'why did my pc restart?', 'there's a problem that’s keeping us from getting your pc ready to use, but we think an update will help get things working again.'. I click next then after about 5 minutes it comes right back to the same screen.

nyc10036 · Answer

@JoshE2018 wrote:

I did a computer reset, now when it boots up it says “why did my pc restart?”

“theres a problem that’s keeping us from getting your pc ready to use, but we think an update will help get things working again.”

i click next then after about 5 minutes it comes right back to the same screen

What do you mean you "reset"?

That word is used to refer to a couple of different actions.

.

nyc10036 · Answer

.   https://answers.microsoft.com/en-us/windows/forum/windows_10-update/windows-keeps-going-back-to-why-did-my-pc-restart/5899e961-4ab9-4ece-9dea-abfda5e56830

JoshE2018 · Answer

Sorry, I was planning on selling it to someone so I did the 'remove everything' in the system reset for windows 10

Mary G · Answer

Instead of using reset which is better if you are keeping your computer, use Create Media Tool to make install media and do a clean install which lets you delete the windows partition and install windows.

https://www.microsoft.com/en-us/software-download/windows10

That removes all traces of your info and makes the computer like new. Follow the directions carefully.

XPS Desktops

XPS model?, computer reset

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