Run a full system diagnostic - F12 at powerup. Record any errors such as 2000-0155, etc. with the validation code.  Then call Dell for a warranty repair.

If the system is out of warranty, brace yourself for a big bill as the system board needs to be replaced.

You can let it run.  Are there symptoms you're seeing beyond the errors in the event viewer?

I am yet to run the full diagnostics as it takes almost two hours and I haven't yet found time to do it. However, the quick diagnostics did not uncover anything.

Do I have to be present or can I run it through the night?

I think that the diagnostics went fine, except "User provided no input for graphics test", so I guess I should re-run the video test again.

Hi,

I have responded to you on Private message and would recommend to continue working there, as due to security reasons, we cannot share any system related or your details on Public message.

Symptoms - I can't be sure. I am dealing with the freezing issue, which led me to discover that the event log is spammed by this event, but I don't know if they are related.

My PC has been freezing up since soon after I bought it as I had to set it up for work. It is possible that some application is doing it as my previous XPS13 9370 was also freezing, however, it would freeze for few seconds and then unfreeze. My new PC - this XPS13 9310 2in1 - when freezes, it does not unfreeze and gets extremely hot until I force-shut-down it with a long press of power button.

It sometimes freezes multiple-times a day, which is really annoying as I have to restart all work and sometimes it does not freeze for few days.

What's interesting though, this happened just once:

I was at a call and my PC froze, but I still could communicate, I still heard the other party and they heard me. They even reported that they can see me moving on camera. After searching on the internet a bit, I was able to unstuck the PC with win+ctrl+shift+B key combination. What's also interesting is that I don't remember the PC ever freezing while listening music.

No error during either of the hardware tests I run.

So right now I am trying to solve two issues

1) My system freezing (in a private chat with DELL Support)
2) Event Log spammed with "Temperature" issues.

I still need to get rid of those 10k Temperature events a day so that I can use the Event Log to isolate the issue 1).

Any ideas how?

vferko,

1. As you informed that event log suggest temperature issues did you check the system temperature mentioned as (current , low and high ) on the diagnostics page. 

2. Could you please check if you have the latest BIOS version installed in the system

Here is a video how you can do that : https://dell.to/3jzHJJ4

So I run the full diagnostics over night a month ago which uncovered no issues whatsoever and I was actually able to find the cause of the random freezes - it was probably a service of an app I installed that was failing. When I stopped several services which I was no longer using and uninstalled some apps, the freezes stopped.

That's why I wasn't continuing with this issue, HOWEVER

just few minutes ago my system shut down on me while working out of a sudden. From Event Viewer I found that the reason was

The system was shut down due to a critical thermal event.             
Shutdown Time = 2022-07-07T21:29:10.659053600Z             
ACPI Thermal Zone = Intel(R) Dynamic Tuning: TSKN             
_CRT = 331K

And there are still thousands of Warnings with ID 1103

Fan sensor detected a warning value
Sensor location: Video Fan,
Probe type: Cooling,
Location: Fan,
Current value: 8313 RPM,
Upper critical threshold value is: 95 %,
Upper non critcal threshold value is : 90 %.
Chassis location: Main System Chassis
Previous state was: Non-Critical (Warning)

 and Errors with ID 1053, such as

Temperature sensor detected a failure value
Sensor location: SKIN  ,
Probe type: Temp 
Location: Motherboard,
Current value: 44,
Upper critical threshold value is: 44,
Upper non critcal threshold value is : 42.
Chassis location: Main System Chassis
Previous state was: Critical (Failed)

My system is not even that hot. A mere 64°C

How do I get DELL to replace the MB when the check didn't uncover any issues?

For intermittent shutdowns, Dell won't replace motherboard. 

tech support would insist for an OS reinstallation any ways. 

Take an image backup and let tech support reinstall the OS

If it doesn't fix the issue you are entitled for a repair (motherboard) 

You can restore the image back to be where you were before

My computer just shut down in the middle of a video meeting. This is not the first time it shut down like this.

First of all, hibernating would have been much better than shutting down. I hate this even more than forced shutdown on automatic updates.

Anyway, this is what I found in Event Viewer (oldest at the bottom).

Event ID: 13

The operating system is shutting down at system time 2022-08-19T18:39:59.980296400Z.

 nbsp;erating system is shutting dow

Event ID: 1054system is shutting down at system t

 nbsp;ID: 1054system is shutting dow

Temperature sensor detected a failure value
Sensor location: SKIN ,
Probe type: Temp
Location: Motherboard,
Current value: 42,
Upper critical threshold value is: 34,
Upper non critcal threshold value is : 32.
Chassis location: Main System Chassis
Previous state was: Critical (Failed)

Event ID: 1074

The process C:\WINDOWS\system32\shutdown.exe (QWERTY-XPS9310) has initiated the shutdown of computer QWERTY-XPS9310 on behalf of user NT AUTHORITY\LOCAL SERVICE for the following reason: No title for this reason could be found
Reason Code: 0x800000ff
Shutdown Type: shutdown
Comment:

Event ID: 86

The system was shut down due to a critical thermal event.
Shutdown Time = 2022-08-19T18:39:17.183662700Z
ACPI Thermal Zone = Intel(R) Dynamic Tuning: TSKN
_CRT = 331K

 nbsp;stem was shut down due to a cr

Event ID: 1103 shut down due to a critical therma

 nbsp;ID: 1103 shut down due to a cr

Fan sensor detected a warning value
Sensor location: Video Fan,
Probe type: Cooling,
Location: Fan,
Current value: 8295 RPM,
Upper critical threshold value is: 95 %,
Upper non critcal threshold value is : 90 %.
Chassis location: Main System Chassis
Previous state was: Non-Critical (Warning)

vferko,

Have you contacted the Dell Agent to resolve the issue since you have returned from your vacation?

I hate to revive an old thread but I have this same issue and in my investigation I found this was directly related to a Windows update called "Servicing Stack 10.x.x.x.x.".  After surveying my environment, I found that every 9310 model has these same events in the system log.  In each case, if I look back at the update history I found that in every case the servicing stack update was applied the same day that the event logs started throwing errors.

My problem is that when I contact Dell, they say it is a Microsoft issue.  When I contact Microsoft, they say that are not responsible for hardware issues.  I have 50 machines with this condition and hoping someone may have some new information....