9570 Video drivers info

Thank you for your message. I apologize for the inconvenience caused. We have been informed about a couple of cases where customers are not able to install graphics drivers from our Support site.

Did you get any error message when installing the drivers from Dell support page?

After the driver installation from the Dell support page, did you face any graphics issue apart from not being able to access the control panel?

What is the present version of drivers installed from the manufacturer site?

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

What is a Dell Service Tag and how do I locate it?

Thanks, I sent to you a private message.

The driver versions are:

Intel UHD 630 ver. 24.20.100.6287 installed directly from Windows Update but I also tried the Dell version and the Graphic Panel was still missing...

Nvidia 1050TI ver. 25.21.14.1722 or simply 417.22 installed through Geforce Experience. I tried also the Dell version but the Nvdia Control Panel won't open...

For now no problem with my system and I made a clean installation of Windows 10 (1809). 

Hope this helps you.

Thank you for the confirmation. Please download & save the older version of drivers from the Dell Support site & install in the same order.

Intel Chipset Device software - 10.1.17541.8066 ,A00

Intel Driver version – https://dell.to/2B6S9Jv37 (A01)

Nvidia Driver version - https://dell.to/2B5u3Ph93 (A02)

Nvidia graphics application - https://dell.to/2B5u3Ph93, A00

Before you install these drivers – Uninstall the graphics drivers & applications from programs. Open device manager – expand display adapter – right click on the graphics driver & click on uninstall (check the box that says delete driver). Do not restart the computer.

Install the above drivers & then reboot the system.

Hi, 

here below my answers:

- I didn't get any error when installing drivers from Dell support page.

- No issues, only Intel graphic panell was missing and Nvidia Control Panel won't open.

- Intel UHD 630 ver. 24.20.100.6287 from Windows Update.

- Nvidia 25.21.14.1722 (417.22) from Geforce Experience.

Hope this helps you.

During my last clean installation of Windows I installed in this order but nothing changed. 

Graphic Panel was missing.  

Have you tried with the older version of Intel driver & does the issue persist?

If yes, please share the following details on a private message. I will have this escalated to our product team.

Service tag –

Registered name –

Email address –

Do you have an option in the Bios to change the primary Video output?

Are you downloading the mobile version for the Nvidia device from their website?

I never install the GeForce Experience due to problems with it some years ago.

I was able to find your private message. I apologize for the delay.

I have responded to your private message requesting for an access.

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@Saltgrass wrote:

Do you have an option in the Bios to change the primary Video output?

Are you downloading the mobile version for the Nvidia device from their website?

I never install the GeForce Experience due to problems with it some years ago.

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I don’t understand why you ask this. I have no problem with GeForce Experience and Nvidia official drivers. 

Also I have no problem with Intel UHD 630 drivers, the only concern is that Intel Graphic Panel is missing and Intel is working with Microsoft to resolve this...

About 1050TI if I install Official Dell drivers Nvidia Panel won’t open so I installed GeForce Experience and downloaded the Nvidia drivers from there and all is working good. 

I asked to other XPS 9570 users if using Windows 10 ( 1809 ) and the last drivers from Dell of from Microsoft Update they have Intel Graphic Panel in the tray icon.

@idark77Hello I know your Problem. I

had the same issue installing the original vendor drivers. And I had much more trouble like a unstable system. So I did a complete factory reset to the original Dell delivery state and only installed their (old) drivers. Actually everything is working but not with the most actual Dell drivers (see below)

After the installation of 1809 i had following state:

Intel Version: 23.20.16.4973
Datum: 28.02.2018

Nvidia: Version: 23.21.13.8934
Datum: 17.05.2018

Then I installed Intel-UHD-Graphics-630-P630_HFTD6_WIN_24.20.100.6287_A02 and still everything was fine.

Then I tried nVIDIA-Graphics-Driver_X1N95_WIN_24.21.13.9793_A02.EXE but this failed with a message that the OS is not compatible. I think it is the same problem when using the original drivers. I have not had the courage installing the vendor drivers jet because I'm afraid to get a system without control panels again.

Here is the installer Log:

-----------------  Log des Dell Installers -----------
[11/20/18 17:27:25]    Update Package Execution Started
[11/20/18 17:27:25]    Original command line: "C:\Users\admin\Downloads\nVIDIA-Graphics-Driver_X1N95_WIN_24.21.13.9793_A02.EXE"
[11/20/18 17:27:25]    DUP Framework EXE Version: 3.6.4.10
[11/20/18 17:27:25]    DUP Release: X1N95A02
[11/20/18 17:27:25]    Initializing framework...
[11/20/18 17:27:25]    Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client
[11/20/18 17:27:25]    logo.png
[11/20/18 17:27:28]    User Command: attended
[11/20/18 17:27:28]    DUP Capabilities Value: 41943039 (0x27FFFFF)
[11/20/18 17:27:28]    DUP Vendor Software Version: 24.21.13.9793
[11/20/18 17:27:28]    Local System/Model Compatible with this Package? Yes
[11/20/18 17:27:28]    Local System OS Version: 10.0.0.0
[11/20/18 17:27:28]    OS Compatible with this Package? Yes
[11/20/18 17:27:28]    Local System OS Language: DE
[11/20/18 17:27:28]    Language Compatible with this Package? Unknown
[11/20/18 17:27:28]    Identified Behavior : attended
[11/20/18 17:27:28]    Extraction-miniunz path: c:\PROGRA~3\dell\drivers\A99C91~1\miniunz.exe
[11/20/18 17:27:28]    Extraction-arguments:  -x C:\Users\admin\DOWNLO~1\NVIDIA~1.EXE -o -d c:\PROGRA~3\dell\drivers\A99C91~1
[11/20/18 17:27:37]    Extraction-GetExitCode: 0
[11/20/18 17:27:37]    Identified Behavior : attended
[11/20/18 17:27:37]    Temporary payload log file name: C:\ProgramData\dell\drivers\a99c9186-9d5b-4bf6-925d-a8220fcc6f68\DUPLogDir\DUPA66.tmp
[11/20/18 17:27:37]    Translated Command Line : NVMUP.exe /v "LOGFILE=\"C:\ProgramData\dell\drivers\a99c9186-9d5b-4bf6-925d-a8220fcc6f68\DUPLogDir\DUPA66.tmp\""
[11/20/18 17:27:37]    Path : C:\ProgramData\dell\drivers\a99c9186-9d5b-4bf6-925d-a8220fcc6f68
[11/20/18 17:27:37]    Identified Behavior : attended
[11/20/18 17:29:21]    Append Vendor Software Log: C:\ProgramData\dell\drivers\a99c9186-9d5b-4bf6-925d-a8220fcc6f68\DUPLogDir
[11/20/18 17:29:21]    
--- Start of Vendor Software Log ---

[11/20/18 17:29:21]    
--- End of Vendor Software Log ---

[11/20/18 17:29:21]    Vendor Software Return Code: 1603
[11/20/18 17:29:21]    logo.png
[11/20/18 17:29:21]    Name of Exit Code: ERROR
[11/20/18 17:29:21]    Exit Code set to: 1 (0x1)
[11/20/18 17:29:21]    Result: FAILURE
[11/20/18 17:29:29]    Open file: C:\ProgramData\Dell\UpdatePackage\Log\nVIDIA-Graphics-Driver_X1N95_WIN_24.21.13.9793_A02.txt

I hope this helps to get working nVidia drivers from dell. Bye Marcus

Hi

Today i gave it a try and installed the newest nVidia Drivers over gForceExperience.

from Dell Version:
Version: 23.21.13.8934
Datum: 17.05.2018

to nVidia Version:
Version: 25.21.14.1735
Datum: 12.12.2018

Everything is fine. No problems using openGL and the contolpanel is there.

Bye
Marcus

So what is the final solution to the problem? intall older drivers for both intel and geforce cards? or is it enough for the intel one?