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February 16th, 2022 16:00
Battery appears drained but is not?
Hello,
XPS 15 9570 user here. My laptop was about half charged, when I put it to sleep and tried to open it again after about an hour. I immediately got a message that the battery is critically low and I had to plug it in, and it went into hybernation. I plugged it in, and the battery went up to 43% almost instantly.
It seems like a bug, given that the battery was actually not drained. Anyone else had the same?
Here is the battery report:
Thanks for the help.
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gvea
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3 Posts
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June 22nd, 2023 12:00
I think I might have a similar problem, which I have described in a comment on this thread: https://www.dell.com/community/XPS/XPS-9570-battery-suddenly-empty/td-p/8226025
Maybe related topics:
https://www.dell.com/community/XPS/Dell-XPS-15-9570-battery-problem/td-p/7739896
(here they mention that a possible solution is to let the battery "run dry", then leave the laptop off for another 3 hours, then charge it, then the problem is -- according to the reports there -- gone for a while) - not sure how I can do that though under Windows 11, since there the minimum "critical capacity" is 2%, and there are only 2 options to choose for action at critical capacity: hibernate or shut down...
https://www.dell.com/community/XPS/XPS-15-9570-draining-battery-when-closed-sleep-issue/td-p/7312261
(reports about "connected standby" not working properly and causing rapid discharge)
Hope this helps