So you saw this immediately upon purchasing the laptop? If so, then the data currently on the system isn't yours, so you should have no need to access the Recovery Key. As ejn63 said, perform a clean installation of Windows, which includes deleting all existing partitions on the disk, and start from a new baseline. That's a good practice when buying a used PC anyway since you never know what sort of stuff the previous owner might have installed.
jphughan
9 Legend
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14K Posts
0
October 28th, 2018 07:00
So you saw this immediately upon purchasing the laptop? If so, then the data currently on the system isn't yours, so you should have no need to access the Recovery Key. As ejn63 said, perform a clean installation of Windows, which includes deleting all existing partitions on the disk, and start from a new baseline. That's a good practice when buying a used PC anyway since you never know what sort of stuff the previous owner might have installed.
ejn63
10 Elder
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30.7K Posts
0
October 28th, 2018 07:00
Contact the seller.
More likely, wipe the system clean (including the TPM) and clean install the OS.