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October 28th, 2018 06:00
Bitlocker Recovery Key
I bought a refurbished laptop and didn't install Windows myself, Microsoft will not let me access the key. How do I find it again?
Unsolved
This post is more than 5 years old
1 Message
0
1056
October 28th, 2018 06:00
I bought a refurbished laptop and didn't install Windows myself, Microsoft will not let me access the key. How do I find it again?
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jphughan
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October 28th, 2018 07:00
So you saw this immediately upon purchasing the laptop? If so, then the data currently on the system isn't yours, so you should have no need to access the Recovery Key. As ejn63 said, perform a clean installation of Windows, which includes deleting all existing partitions on the disk, and start from a new baseline. That's a good practice when buying a used PC anyway since you never know what sort of stuff the previous owner might have installed.
ejn63
10 Elder
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30.8K Posts
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October 28th, 2018 07:00
Contact the seller.
More likely, wipe the system clean (including the TPM) and clean install the OS.